LACHRISSA TURNER
Columbia,SC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
IT Customer Support Specialist III
South Carolina Department of Disabilities and Special Needs
Columbia, SC
07.2022 - 06.2024
- Assisted users with setting up email accounts and network connectivity
- Managed ticketing system to prioritize and address IT requests efficiently
- Collaborated with IT team to implement updates and upgrades for systems and software
- Provided prompt technical support and troubleshooting for hardware and software issues
- Resolved customer inquiries through phone, email, and remote assistance
- Trained new employees on troubleshooting techniques and ticketing system procedures.
- Configured routers, switches and other networking devices according to company standards.
- Installed and configured computer hardware operating systems and applications.
Eligibility Specialist III
South Carolina Department of Health and Human Service
Columbia, SC
01.2021 - 07.2022
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Assisted clients with completing forms required for processing applications.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
Customer Success Specialist
Wells Fargo
Columbia, South Carolina
04.2018 - 01.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Utilized active listening skills to understand customer needs and provide appropriate solutions
- Collaborated with team members to ensure consistent and positive customer experiences
- Maintained a positive attitude under pressure, resulting in high customer satisfaction rates.
Voice Sales Representative
Spectrum
Columbia
02.2016 - 01.2018
- Generated high sales volume through effective client engagement and product knowledge
- Developed strong relationships with clients to drive repeat business and referrals
- Demonstrated ability to meet sales targets and provide exceptional customer service
- Utilized product knowledge to recommend and upsell merchandise, enhancing sales
- Collaborated effectively with team members to create a positive and productive work environment.
Education
Some College (No Degree) - Information Technology And Networking
DeVry University
Columbia, SCSkills
- Technical troubleshooting
- Active listening
- Troubleshooting
- Technical support
- Multitasking
- Ticket management
- Remote assistance
- Hardware Installation
- Active Directory
- Server Management
Timeline
IT Customer Support Specialist III
South Carolina Department of Disabilities and Special Needs
07.2022 - 06.2024
Eligibility Specialist III
South Carolina Department of Health and Human Service
01.2021 - 07.2022
Customer Success Specialist
Wells Fargo
04.2018 - 01.2021
Voice Sales Representative
Spectrum
02.2016 - 01.2018
Some College (No Degree) - Information Technology And Networking
DeVry University
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