LaChristal Johnson
Tupelo
Summary
Friendly and empathetic with strong dedication to helping customers resolve issues and cultivating a positive image. Skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Strong listening and communication skills.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Humana
06.2021 - 12.2023
- Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way.
- Process orders for new and existing members, collecting necessary information for insurance billing; collect payment as needed.
- Maintain a positive, empathetic, and professional attitude toward members and co-workers at all times.
- Handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with members.
Provider Service Representative
Ehealth Insurance
08.2019 - 06.2021
- Create a complete pre-registration account for an upcoming inpatient/surgical admission.
- Adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties in addition to full scheduling duties.
- Answering phone calls, chats inquiries, and written questions, concerns, and complaints regarding membership.
- Providing information on health plans and policies, processes, benefits, products, and services.
Medical Receptionist
North Mississippi Medical Center
11.2017 - 07.2019
- Collaborate with the triage team and Patient Flow Coordinator to efficiently manage daily provider schedules and assists with accommodating walk-in patients or same-day appointments.
- Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone for multiple clinic sites while maintaining a professional presence at all times.
- Processing correspondence to referring physicians and patients.
- Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary.
Education
Associate's degree - Dental Assisting
Delta Technical College
Horn Lake, MS05.2018
High school diploma -
Tupelo High School
Tupelo, MS05.2017
Skills
- Medical terminology
- Computer Networking
- Customer support
- System Administration
- Citrix
- Direct sales
- ICD-9
- Technical support
- Medical Records
- Database management
- Mac OS
- Linux
- Expert SKILLS
- Epic
- Operating Systems
- VPN
- ICD-10
- Phone etiquette
- IOS
- Accounts Payable
- Software Troubleshooting
- Workers' Compensation
- Desktop Support
- Conflict management
- Student
- Google Docs
- Epic
- Medical scheduling
- Insurance Verification
- Call Center
- Microsoft Powerpoint
- Remote Access Software
- Personal Care Assistant
- Medical Coding
- Data collection
- Medical receptionist
- Microsoft Excel
- Microsoft Office
- Adobe Illustrator
- Customer Care
- Adobe Photoshop
- Work authorization
- Data entry
- Confidentiality
- Medical billing
- Upselling
- HIPAA (5 years)
- CRM software
- Pharmacy technician experience (3 years)
- Coding
- Windows
- Adobe Illustrator
- Technology sales
- VPN
- Hospital experience
- Live chat
- Communication skills
- Social listening
- Typing
- Filing
- Medical documentation
- Medical Billing
- Driving
- Financial Services
- Databases
- EMR systems
- Active Directory
- Sales
- Microsoft Exchange
- Certified Dental Administrative Assistant
Timeline
Member Service Representative
Humana
06.2021 - 12.2023
Provider Service Representative
Ehealth Insurance
08.2019 - 06.2021
Medical Receptionist
North Mississippi Medical Center
11.2017 - 07.2019
Associate's degree - Dental Assisting
Delta Technical College
High school diploma -
Tupelo High School
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