Experienced and detail-oriented professional with a strong background in managing daily office operations, scheduling appointments, and delivering exceptional customer service. Demonstrated success as a Human Resources Assistant, adept at efficiently managing employee records, processing payroll, and coordinating benefits enrollment. Well-versed in HR compliance and maintaining confidentiality. Additionally, proficient in supply chain analytics, inventory management, and logistics.
Overview
34
34
years of professional experience
Work History
Recruiter
Hire Velocity
11.2021 - 08.2024
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Coordinated schedules to arrange management interviews with applicants.
Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Studied job descriptions and qualifications to determine applicant requirements.
Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Operated and maintained applicant tracking and candidate management systems.
Recruiter/ Employment Specialist / Front Office Coordinator
GTS Enterprises, LLC
10.2019 - 08.2021
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange management interviews with applicants.
Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
HR Coordinator
Laurel Oaks Behavioral Health Center
09.2016 - 10.2017
Maintained human resources information system and kept employee files up to date and accurate.
Completed background and reference checks to facilitate hiring and onboarding of employees.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
Supported human resources staff with new hire orientations and monthly departmental meetings.
Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Conducted new employee onboarding and provided ongoing orientation training.
Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.
Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
Assisted in reducing employee turnover by conducting exit interviews and analyzing data to identify trends and areas for improvement.
Organized new employee orientation schedules for new hires.
Set up orientations and initial training for new employees.
Assisted in conducting internal audits for compliance with company guidelines and legal requirements related to payroll and benefits administration.
Maintained up-to-date knowledge of federal, state, and local tax laws to ensure accurate payroll deductions.
Reconciled monthly benefits invoices, identifying discrepancies and working towards a resolution with vendors.
Supported annual open enrollment process, providing employees with clear information about benefit options and changes.
Maintained payroll information by calculating, collecting, and entering data.
Updated employee files with new details such as changes in address or salary levels.
Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Office Manager
Redi Solutions, LLC
10.2017 - Current
Assisted manager in all aspects of business operations.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Prepared and submitted sales and use tax regulatory agencies.
Oversaw payroll processing, ensuring timely payments while maintaining accuracy of records.
Payroll and Benefits Specialist / Cash Management / Receptionist
BBG/GGG Specialty Foods Inc
01.2002 - 01.2008
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Strengthened cash management processes by performing monthly bank reconciliations.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Resolved payroll discrepancies quickly and successfully.
Managed payroll data entry and processing for employees to comply with company guidelines.
Prepared year-end reports for W-2s, ensuring accuracy and timeliness in tax filing.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Corrections Officer / Administrative Assistant III
Chatham County Sheriff's Department
01.2000 - 01.2002
Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Prevented contraband introduction through diligent cell searches and visitor screenings.
Conducted pat downs and strip searches of inmates.
Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Oversaw and maintained custody of 100+ inmates.
Ensured accurate record-keeping with diligent data entry.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Automated Logistics Specialist (76C/92A)
United States Army
01.1991 - 01.1999
Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
Operated and maintained vehicles.
Secured and protected military property, assets, and personnel.
Ensured mission readiness by maintaining personal weapons proficiency.
Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
Successfully completed deployment, adapting to diverse environments and cultures while maintaining peak performance levels.
Oversaw manual records to perform stock control.
Completed Primary Leadership Development Course upon receipt of SPC as part of leadership development.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Rated job performance for seven subordinates providing timely and effective feedback.
Worked weekends and long hours in deployed location to complete Operation Bright Star taskings.
Designated as mandatory reporter for sexual harassment assault.
Memorized Non-Commissioned Officer policies and led training for company personnel.
Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Gave individual evaluations based on fitness and combat readiness.
Education
Bachelor of Arts - Religion
American Public University
Charles Town, WV
11.2017
Associate in applied science - Business & Office Information Processing Office Administration
Wallace Community College
Dothan, AL
05.2005
Associate in applied science - Business & Office Information Processing Accounting Technology
Wallace Community College
Dothan, AL
12.2004
Skills
Software Knowledge
Microsoft Office
Problem-Solving
Time Management
Attention to Detail
Multitasking Abilities
Softwaresystems
Microsoft Office
ICIMS
Daxtra
8X8
Calendly
Lawson HRIS
Greenleaf ATS
Jobvite ATS
MS Dynamics Great Plains
Timeline
Recruiter
Hire Velocity
11.2021 - 08.2024
Recruiter/ Employment Specialist / Front Office Coordinator