LaChunda Davis
El Dorado
Summary
Dynamic administrative professional with a proven track record at Advance Call Centers Technology, excelling in customer service and data entry. Skilled in fostering relationships and enhancing office efficiency through meticulous file organization and time management. Adept at resolving conflicts and ensuring client satisfaction, contributing to a positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Advance Call Centers Technology
02.2012 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Customer Service Representative
Murphy's USA
12.2004 - 02.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Business Administration And Management
Southern Arkansas University
El Dorado, AR08-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Administrative support
- Time management
- Microsoft Excel
- File organization
Timeline
Administrative Assistant
Advance Call Centers Technology
02.2012 - 11.2024
Customer Service Representative
Murphy's USA
12.2004 - 02.2010
Associate of Arts - Business Administration And Management
Southern Arkansas University
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