Laci Bebout
Grain Valley,MO
Summary
Dynamic Personal Lines Account Manager at Highstreet Insurance & Financial Services with a proven track record in client retention and exceptional customer service. Skilled in underwriting principles and industry regulations, I excel in managing complex cases and training new hires, ensuring high-quality service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Personal Lines Account Manager
Highstreet Insurance & Financial Services
05.2021 - Current
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Led training sessions for new hires, contributing to the development of skilled personal lines account managers within the company.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Facilitated smooth transitions during times of company growth or restructuring by adapting quickly to new systems and processes while maintaining high-quality service standards.
- Provided ongoing support to colleagues experiencing higher workloads due to staff absences or fluctuations in business demands.
- Successfully managed complex client cases involving multiple policy changes, coordinating with various internal departments and external partners to ensure efficient resolution.
Hairstylist
Self-Employed at Style Studio 400
02.2017 - 05.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hairstylist
Self-Employed at Salon Bellissimo
01.2015 - 02.2017
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hairstylist
Fantastic Sam's
01.2011 - 01.2015
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Cosmetology License - Cosmetology
Independence College of Cosmetology
Independence12-2010
High School Diploma -
Odessa High School
Odessa05-2009
Skills
- Industry regulations
- Underwriting principles
- Insurance products
- Financial acumen
Timeline
Personal Lines Account Manager
Highstreet Insurance & Financial Services
05.2021 - Current
Hairstylist
Self-Employed at Style Studio 400
02.2017 - 05.2021
Hairstylist
Self-Employed at Salon Bellissimo
01.2015 - 02.2017
Hairstylist
Fantastic Sam's
01.2011 - 01.2015
Cosmetology License - Cosmetology
Independence College of Cosmetology
High School Diploma -
Odessa High School
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