LACI BROWN
Madras,Oregon
Summary
High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.
Overview
20
20
years of professional experience
Work History
Safety Manager
Bright Wood
07.2020 - Current
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Developed and implemented company procedures that reduced job site accidents by 50%.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and implemented safety programs.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Investigated incidents, determining root causes and implementing corrective actions.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Performed OSHA Comprehensive inspections with OSHA inspectors.
- Worked closely with SAIF for all work claims and to analyze processes in place.
Bank Teller
Washington Federal Bank
01.2020 - 04.2020
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Audited fellow teller currency to contribute to dual-control procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
Customer Service Representative
Consumer Cellular
07.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager
The Dawg House
05.2012 - 06.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Bar Manager
Outback Pizzeria and Sports Bar
03.2010 - 09.2011
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Consulted with managers to organize special events and promotions.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Followed strict recipes and drink measurements to minimize product used.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
Cashier
Erickson's/Thriftway
05.2008 - 07.2009
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative
T-Mobile
06.2004 - 09.2007
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts/ Oregon Transfer Degree -
Central Oregon Community College
Bend, OR05.2018
Early Childhood Education Certification - Early Childhood Education
CENTRAL OREGON COMMUNITY COLLEGE
Bend, OR04.2018
Certification - Juvenile Corrections Certification
Central Oregon Community College
Bend, OR03.2018
Associate of Science - Criminal Justice
CENTRAL OREGON COMMUNITY COLLEGE
Bend06.2017
High School Diploma -
Mitchell High School
Mitchell, OR05.2002
Customer Service Skills
- Proficient in Microsoft Office including Excel and PowerPoint.
- Excellent written and verbal communication skills.
- Computer and Internet Skills
- Strong problem solving abilities
- Organizational Skills
- Time Management skills
- Multi-tasking abilities
- Ability to work independently or in group environments
- Experienced at working with large volumes of cash, credit cards, checks, and till management
- Able to switch easily between tasks and manage high volumes of work
- Communicate difficult or complex information to students and instructors
- Understand the impact of being a front-line employee
- Follow rules, expectations, and requirement of the position within the company I work
- Accurately record information for students, faculty, and co-workers
- Motivation to learn and be successful within my position
- Handle high call volumes
- Assist students with questions pertaining to admission, FAFSA, registration, etc.
- Assist students and instructors with technical questions in regards to computers
- Front office coverage (including answering calls, placement test/advising scheduling, corresponding with new admits, and answering wide varieties of questions)
- Ensuring successful opening and closing of the Madras Campus
- Relate to, interact, and serve a diverse community and student population
- Create excel and word documents to advertise/promote different on goings of Madras CampusCAA
References
- Jennifer Grant, 541-460-9604
- Lynne Straughan, 541-410-5414
- Savanna Alexander, 541-233-9457
Timeline
Safety Manager
Bright Wood
07.2020 - Current
Bank Teller
Washington Federal Bank
01.2020 - 04.2020
Customer Service Representative
Consumer Cellular
07.2018 - 01.2020
Manager
The Dawg House
05.2012 - 06.2018
Bar Manager
Outback Pizzeria and Sports Bar
03.2010 - 09.2011
Cashier
Erickson's/Thriftway
05.2008 - 07.2009
Customer Service Representative
T-Mobile
06.2004 - 09.2007
Associate of Arts/ Oregon Transfer Degree -
Central Oregon Community College
Early Childhood Education Certification - Early Childhood Education
CENTRAL OREGON COMMUNITY COLLEGE
Certification - Juvenile Corrections Certification
Central Oregon Community College
Associate of Science - Criminal Justice
CENTRAL OREGON COMMUNITY COLLEGE
High School Diploma -
Mitchell High School
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