Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laci Conklin

Willow Street,PA

Summary

To seek and maintain a full-time, Analyst position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Finance Support Specialist II

Cox Automotive
08.2021 - Current
  • Reviewed reports to support business financial goals and objectives.
  • Contacted suppliers to immediately find resolutions for escalated issues.
  • Identified process issues and made recommendations for improvement or correction.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Utilized software to order and track supplies and parts.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Evaluate reports with advanced Excel spreadsheet functions.
  • Coded and processed purchase orders into required electronic formats.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports and requisitions.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created spreadsheets for more efficient recordkeeping.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.

Biller I

Wsp Usa
09.2020 - 06.2021
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Executed billing tasks and recorded information in company databases.
  • Produced large volumes of client invoices using Oracle and Excel.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Processed and verified invoices to secure accuracy of billing information.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Tax Preparer Intern

Smoker & Company
01.2020 - 03.2020
  • Organized client tax documents to facilitate quick preparation of tax returns.
  • Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
  • Utilized tax-related software such as UltraTax to prepare and process returns.
  • Prepared individual, business, and farm tax returns.
  • Reviewed clients' current tax processes to identify inefficiencies, providing enhancements to improve procedures and reduce tax exposure.
  • Utilized proactive tax reduction strategies to support clients and reduce liability.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Researched tax implications for various deductions and credits.

Customer Service Representative

Frazer Computing
03.2010 - 11.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Configured software and granted system permissions to new customers.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor of Science - Accounting

Pennsylvania State University
University Park, PA
05.2019

Skills

  • Invoice Processing
  • Data Validation
  • Data Entry
  • Microsoft Excel
  • Microsoft Word
  • Analytical and Critical Thinking
  • Problem-solving
  • Customer Service
  • Oracle
  • AS400

Timeline

Finance Support Specialist II

Cox Automotive
08.2021 - Current

Biller I

Wsp Usa
09.2020 - 06.2021

Tax Preparer Intern

Smoker & Company
01.2020 - 03.2020

Customer Service Representative

Frazer Computing
03.2010 - 11.2013

Bachelor of Science - Accounting

Pennsylvania State University

Similar Profiles

CREATE PROFILE
Laci Conklin