Laci Conklin
Willow Street,PA
Summary
To seek and maintain a full-time, Analyst position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Finance Support Specialist II
Cox Automotive
Manheim, PA (Remote)
08.2021 - Current
- Reviewed reports to support business financial goals and objectives.
- Contacted suppliers to immediately find resolutions for escalated issues.
- Identified process issues and made recommendations for improvement or correction.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Utilized software to order and track supplies and parts.
- Provided accurate and up-to-date records of leading procurement procedures.
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluate reports with advanced Excel spreadsheet functions.
- Coded and processed purchase orders into required electronic formats.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports and requisitions.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created spreadsheets for more efficient recordkeeping.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Biller I
Wsp Usa
Ephrata, PA (Remote)
09.2020 - 06.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Produced large volumes of client invoices using Oracle and Excel.
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Tax Preparer Intern
Smoker & Company
Lititz, PA
01.2020 - 03.2020
- Organized client tax documents to facilitate quick preparation of tax returns.
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Utilized tax-related software such as UltraTax to prepare and process returns.
- Prepared individual, business, and farm tax returns.
- Reviewed clients' current tax processes to identify inefficiencies, providing enhancements to improve procedures and reduce tax exposure.
- Utilized proactive tax reduction strategies to support clients and reduce liability.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Researched tax implications for various deductions and credits.
Customer Service Representative
Frazer Computing
Canton, NY
03.2010 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured software and granted system permissions to new customers.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Accounting
Pennsylvania State University
University Park, PA05.2019
Skills
- Invoice Processing
- Data Validation
- Data Entry
- Microsoft Excel
- Microsoft Word
- Analytical and Critical Thinking
- Problem-solving
- Customer Service
- Oracle
- AS400
Timeline
Finance Support Specialist II
Cox Automotive
08.2021 - Current
Biller I
Wsp Usa
09.2020 - 06.2021
Tax Preparer Intern
Smoker & Company
01.2020 - 03.2020
Customer Service Representative
Frazer Computing
03.2010 - 11.2013
Bachelor of Science - Accounting
Pennsylvania State University