Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laci Gilcrease

Shreveport,LA

Summary

Proven ability to enhance patient and customer experiences, demonstrated through a successful internship at LSU Oschner Neurology Clinic and roles in hospitality. Skilled in HIPAA compliance and patient care coordination, I excel in multitasking and teamwork, significantly improving service delivery and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Outback Steakhouse
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Certified Clinical Medical Assistant Intern

LSU Oschner Neurology Clinic
09.2024 - 09.2024
  • Supported diagnostic procedures by accurately recording vital signs and collecting lab specimens.
  • Facilitated effective communication between patients and providers by serving as a liaison during appointments.
  • Maintained strict confidentiality while managing sensitive patient information according to HIPAA regulations.
  • Promoted a safe environment for both patients and staff members through adherence to infection control standards.
  • Administered medications under supervision, adhering to safety protocols and dosage guidelines.
  • Contributed to a positive healthcare environment by maintaining clean and organized treatment areas.
  • Provided skilled assistance during minor procedures, supporting physicians with equipment preparation and sterilization.
  • Participated in ongoing training sessions, staying current on best practices in clinical medical assistance.
  • Assisted in the reduction of wait times by efficiently preparing examination rooms for patients.
  • Collaborated with interdisciplinary teams, ensuring optimal patient care throughout internships.
  • Enhanced continuity of care through thorough documentation of assessments, interventions, and outcomes.
  • Provided compassionate care to patients, addressing concerns and answering questions during visits.
  • Demonstrated adaptability and quick learning ability when tasked with various responsibilities across different departments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Server

Cantina Lareado
01.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate Degree - Certified Clinical Medical Assistant

Remington College
Shreveport, LA
04.2025

High School Diploma -

Southwood High School
Shreveport, LA
05.2014

Skills

Blood pressure monitoring

HIPAA Compliance

Specimen labeling

Patient confidentiality

Clinical Documentation

Phlebotomy Techniques

Sterilization techniques

Patient Care Coordination

Immunization Administration

Medical Office Procedures

Intramuscular Injections

Medical History Recording

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Clinical Medical Assistant Intern

LSU Oschner Neurology Clinic
09.2024 - 09.2024

Server

Outback Steakhouse
07.2024 - Current

Server

Cantina Lareado
01.2022 - 10.2023

Associate Degree - Certified Clinical Medical Assistant

Remington College

High School Diploma -

Southwood High School

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Laci Gilcrease