Laci Hammons
Greenfield,IN
Summary
Behind-the-Scenes Specialist in LMS Operations & Quality Enablement
With over a decade of experience in LMS administration, instructional systems, and healthcare program support, I bring a unique blend of technical precision and human-centered problem-solving. I’m seeking a remote role where I can ensure data accuracy, streamline learning workflows, and support compliance across healthcare and corporate landscapes.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Learning Operations Associate
Fortrea
09.2023 - 09.2025
- Administered an enterprise LMS platform supporting over 14,000 users
- Executed 150+ content uploads and testing cycles, ensuring SCORM compliance and learner satisfaction
- Generated performance reports that informed leadership decisions and improved compliance visibility
- Collaborated with instructional designers and SMEs to deploy 50+ global learning solutions efficiently
- Streamlined training logistics and documentation, improving operational efficiency and learner experience by 85%
Instructional Design (Training) Associate
Fortrea (formerly Labcorp)
09.2018 - 09.2023
- Designed and launched 400+ eLearning modules aligned with ADDIE and adult learning principles
- Partnered cross-functionally with business leaders to identify skills gaps and deliver targeted learning interventions per regulatory standards
- Developed multimedia content using Microsoft Office applications, Articulate Storyline & Rise, Venngage, and Powtoon, increasing engagement 70%
- Managed timelines, deliverables, and version control for 50+ projects meeting 98% quality targets
- Oversaw course updates and evaluations to ensure SCORM compliance and 30/60/90-day retention stats
Program Associate
Labcorp (formerly Covance)
06.2015 - 09.2018
- Delivered analytics on high call volume and enrollment trends for 5 PAP teams, guiding strategic enhancements and staffing decisions
- Conducted QA reviews with 98% accuracy, ensuring compliance and elevating team performance
- Acted as program SME and liaison between the PAP team and client management, translating operational insights into actionable improvements
- Standardized documentation practices, improving report turnaround time by 30% and supporting audit readiness
- Resolved 95% of patient access cases independently, streamlining cross-team communication and minimizing formal escalations
Program Specialist
Covance
08.2012 - 06.2015
- Supported two high-impact PAP teams focused on securing free or subsidized access to high-cost medications for patients across five diagnoses and 10+ therapies
- Managed 40+ patient assistance calls daily, accurately processing eligibility cases and guiding patients through complex access pathways
- Led benefits investigations and insurance reviews to determine qualification for PAP and copay programs, consistently ranking among top 5% of performers for accuracy and follow-through
- Provided empathetic support to over 1,000 patients navigating financial hardship, ensuring timely access to life-saving medications
- Maintained precise CRM documentation to support audit readiness, KPI tracking, and seamless cross-team collaboration
Education
BA of Science - Industrial/Organizational Psychology
Purdue Global University
02.2020 - 11.2022
Skills
- LMS Administration & Troubleshooting
- Cross-Functional & Stakeholder Collaboration
- Data Quality Review & Assurance
- SCORM Compliance
- Global Teamwork
- Microsoft Office Suite
- Performance Metrics
- SOP & Content Review
- Compliance Tracking & Reporting
- Process Improvement
- Articulate Rise & Storyline
- Instructional Design & eLearning Development
- Training Logistics & Deployment
- Project Management
- Healthcare & HIPAA Processes
- Quality-Focused
- Self-Directed
- Independent Contributor
- Written & Verbal Communication
- Analytical Thinking
Platforms
- Cornerstone OnDemand (LearningPath & ProPath)
- Articulate 365
- Blackboard/Blackboard Ultra Learning
- Microsoft 360 Suite
- Sharepoint
- Siebel CRM
References
References available upon request.
Timeline
Learning Operations Associate
Fortrea
09.2023 - 09.2025
BA of Science - Industrial/Organizational Psychology
Purdue Global University
02.2020 - 11.2022
Instructional Design (Training) Associate
Fortrea (formerly Labcorp)
09.2018 - 09.2023
Program Associate
Labcorp (formerly Covance)
06.2015 - 09.2018
Program Specialist
Covance
08.2012 - 06.2015