Laci Hammons

• Administered enterprise LMS platform supporting 14,000+ users across global teams
spanning 30+ countries
• Executed 150+ content uploads and testing cycles ensuring learner accessibility,
engagement, and SCORM compliance
• Generated performance reports that informed leadership decisions and strengthened
compliance visibility
• Partnered with instructional designers and SMEs to deploy 100+ global learning
solutions on schedule and with seamless learner access
• Streamlined training logistics and documentation workflows, enhancing learner
experience and backend efficiency
• Built 15+ gamified trainings using 11 templates in The Training Arcade, applying SaaS
and AI tools to enhance learner engagement, including backend testing and SCORM
compliance validation for global deployment

• Designed and launched 400+ eLearning modules using the ADDIE model and adult
learning principles
• Partnered cross-functionally with 10+ business leaders to identify skill gaps and deliver
targeted, compliant learning interventions
• Developed 200+ multimedia assets using Microsoft Office, Articulate Storyline & Rise,
Venngage, and Powtoon
• Managed timelines, deliverables, and version control for 50+ projects while maintaining
high-quality standards
• Oversaw course updates and evaluations to ensure SCORM compliance and support long-term knowledge retention for 20+ course curricula
• Initiated 15+ gamified learning and survey-based evaluations; applied Mentimeter,
SurveyMonkey, and the Kirkpatrick Model to interpret learner feedback and guide
instructional improvements

• Delivered analytics on call volume and enrollment trends across 5 PAP teams, informing
staffing models and operational improvements
• Conducted QA reviews with consistent 98% accuracy, ensuring compliance and elevating
team performance metrics
• Served as program SME and liaison between PAP teams and client management,
translating operational data into 25+ actionable process improvements
• Standardized documentation workflows across 5+ program areas, reducing report
turnaround time from 3 days to 1 day and supporting audit readiness
• Supported 8 patient access operations with detailed tracking and reporting across
2,000+ cases, improving data integrity and cross-team coordination

• Supported 5 high-impact PAP teams focused on securing free or subsidized access to
high-cost medications for patients across 7 diagnoses and 10 therapies
• Managed 40+ patient assistance calls daily, accurately processing eligibility cases and
guiding patients through complex access pathways
• Led 100+ benefits investigations and insurance reviews annually to determine
qualification for PAP, copay, and alternate funding programs, consistently ranking among
top 5% of performers for accuracy and follow-through
• Provided empathetic support to over 1,000 patients navigating financial hardship,
ensuring timely access to critical therapies
• Maintained precise CRM documentation to support audit readiness, KPI tracking, and
cross-team collaboration