Laci Harcourt
Rome,GA
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help team members to excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Trainer
Aaron, Excellence Inc.
Rome, GA
10.2019 - 06.2022
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Taught new team members correct procedures for all areas of operations.
- Documented attendance, participation and progress.
- Maintained organization of documents, materials and equipment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
IHOP Restaurants LLC
Rome, GA
12.2008 - 08.2019
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, and company procedures.
- Set clear expectations and created positive working environment for employees.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
High School Diploma -
Trion High School
Trion, GA06.1997
Skills
- Employee Interviewing
- Cost Control and Reduction
- Orientation and Onboarding
- Records Organization and Management
- Financial Statement Review
- Finance and Accounting Oversight
- Human Resources Oversight
- Sales Tracking
- Policy Development and Enforcement
- Customer Complaint Resolution
- Mathematical Calculation and Reasoning
- Purchasing and Planning
Certification
- Certified Crew Trainer
- CM - Certified Manager Certification
- ServSafe Certified
Timeline
Certified Trainer
Aaron, Excellence Inc.
10.2019 - 06.2022
General Manager
IHOP Restaurants LLC
12.2008 - 08.2019
High School Diploma -
Trion High School
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