Laci Hoyle
Charlotte,NC
Summary
Highly motivated sales professional that exceeds monthly sales goals. High standards of customer service which help build customer relationships and continued business. 8+ years of sales experience working with a diverse customer base in a fast paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Revenue Specialist
City Of Charlotte
Charlotte, NC
04.2022 - 07.2022
- Identified and resolved payment issues between patients and providers.
- Balanced and reconciled accounts.
- Generated receivables reports and offered improvement recommendations.
- Analyzed financial and statistical data related to revenue cycle, creating in-depth reports to show KPIs.
- Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
- Communicated revenue cycle information to non-technical audiences in easily-understood terms.
- Tracked and reported variances between revenue plans and actuals.
- Expertly extracted necessary data from records and files and assessed how it related to business operations information.
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained precise and accurate models, charts and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Reviewed weekly and monthly budget performance reports, ensuring departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
- Consolidated financial data and materials for key leadership meetings.
- Identified budget variances and recommended corrective actions, avoiding overruns and maintaining positive cash position.
- Solved financial problems with use of diverse analytical and modeling techniques.
- Analyzed revenues, costs and expenses for operating construction projects.
- Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Managed over 200000 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Introduced new processes to improve account and market tracking for better data analysis.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Remittance Processing Specialist
Deluxe Corporation
Charlotte, NC
01.2022 - 04.2022
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Reviewed current analytics implementations and provided recommendations for realignment to customer KPIs or technical best practices.
- Built and debugged custom components, executed technical implementation, integrated with external systems and created business logic using OSGi.
- Provided analytics domain expertise, consultation and troubleshooting internally and for customers.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Eligibility Specialist
Conduent Inc.
Charlotte, NC
08.2021 - 01.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Educated patients on eligibility and affordability options by offering insightful information.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Processed over 400 applications in a 8 hour shift.
Business Sales Consultant
Republic Services
Charlotte, NC
02.2020 - 08.2020
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Managed technical integration, systems engineering program management, customer support and program management.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Recommended and developed CMC teams to support individual pursuits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Gained more then 150 new accounts each month with 3-5 year contracts signed.
- Worked with local field sales and local divisions to retain current accounts.
Sales Specialist Kitchen
Lowe’s Home Improvement
Pineville, NC
01.2010 - 09.2019
- Design and remodel customer kitchens, project management, operate point of sale systems, meet sales and credit goals for company, educate customer on best product for project, collaborate with fellow co workers to help generate sales and installs for the company, build customer relationships, order management, educating new hires of company policies and procedures, maintaining a safe working environment for employees and customers
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Accepted and processed customer payments and balanced receipts and cash.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Listened to customer needs and proposed matching solutions from company products and services.
- Drafted, finalized and submitted paperwork to complete sales.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Drove team revenue totals by bringing in top sales numbers.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Advised, sold and configured special order products in single and multiple transactions, averaging $4500 to $35000 in sales per month.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
GED -
Rowan Cabarrus Community College
Concord, NC11.2005
Skills
- Revenue Cycle Management
- Quality Assurance
- Standard Operating Procedures Understanding
- Microsoft Office Outlook 365
- AutoCAD
- Correspondence Writing
- Quarterly Reviews
- Information Tracking
- Effective Written and Verbal Communication
- Team Communication
- Expense Reports
- Project Management
- POS Transactions
- Financial Solution Recommendation
- Reading Comprehension
- User Acceptance Testing (UAT)
- Customer Satisfaction
- Critical Thinking
- Customer Needs Assessments
- Prospecting Clients
- Case Information Confidentiality
- Complex Problem-Solving
- Administrative Support
- Client Correspondence
- Blackbaud CRM
- Implementing Projects
- Project Records
- Technical Presentations
- Data Analysis
- Performance Improvement
- Account Planning and Management
Timeline
Revenue Specialist
City Of Charlotte
04.2022 - 07.2022
Remittance Processing Specialist
Deluxe Corporation
01.2022 - 04.2022
Eligibility Specialist
Conduent Inc.
08.2021 - 01.2022
Business Sales Consultant
Republic Services
02.2020 - 08.2020
Sales Specialist Kitchen
Lowe’s Home Improvement
01.2010 - 09.2019
GED -
Rowan Cabarrus Community College
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