Laci Humphries
Ardmore
Summary
Compassionate Certified Nursing Assistant with experience at Elmbrook Nursing Home, excelling in patient care and vital signs monitoring. Demonstrated ability to enhance patient comfort through personal hygiene assistance while maintaining a safe environment. Proven soft skills in empathy and conflict resolution, ensuring high-quality service and patient dignity.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Elmbrook Nursing Home
09.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Bartender
Choctaw Casino & Resort
01.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Alorica
04.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology/ Sociology
Southeaster Oklahoma State University
Durant, OK12-2015
Skills
- Patient care
- Vital signs monitoring
- Personal hygiene assistance
- Environment sanitation
Timeline
Certified Nursing Assistant
Elmbrook Nursing Home
09.2024 - Current
Bartender
Choctaw Casino & Resort
01.2024 - 05.2024
Customer Service Representative
Alorica
04.2019 - 12.2023
Bachelor of Arts - Psychology/ Sociology
Southeaster Oklahoma State University
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