Laci Ipock
Seymour,MO
Summary
Knowledgeable leader with background in ministry, sales, and customer service. Demonstrated ability to foster community engagement and support growth. Proven track record of effective leadership and mentorship, showcasing strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Sales Leader
Buckle
03.2024 - Current
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
- Developed strong client relationships for sustained business growth and customer satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
General Surgery Medical Assistant
Surgical Associates of West Florida
05.2023 - 02.2024
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Family Ministry Assistant (internship)
TheChapel.cc
08.2022 - 08.2023
- Served as a resource for other church leaders seeking advice or training in family ministry topics, further strengthening the overall effectiveness of pastoral care across multiple congregations.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided support to families in crisis by organizing meal trains, childcare assistance, or other resources during challenging times.
- Developed training materials for new volunteers, enhancing onboarding experience.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Increased attendance and participation in church events, meticulously planning and promoting variety of family involvement activities.
Pediatric Medical Assistant
North Pinellas Children's Medical Center
08.2022 - 05.2023
- Performed phlebotomy on pediatric patients, ensuring minimal discomfort and accurate sample collection.
- Educated parents and guardians on post-visit care instructions, medication administration, and preventive health practices.
- Operated medical diagnostic tools, such as otoscopes and thermometers, to assist in patient assessments and screenings.
- Conducted vision and hearing screenings to identify early signs of developmental issues, aiding in timely interventions.
- Administered vaccinations and medications using proper injection techniques, following safety protocols and physician instructions.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
Orthopedic Medical Assistant
Mercy
10.2021 - 08.2022
- Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Enhanced team collaboration by participating in regular staff meetings, sharing insights and proactive suggestions to improve patient care and workflow efficiency.
- Managed postoperative care for orthopedic patients, ensuring proper wound healing and timely follow-up appointments.
- Transcribed physician-patient interactions in real-time to ensure accurate and comprehensive records.
Childcare Provider
Macedonia Baptist Church/Preschool
12.2020 - 10.2021
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Children's Ministry Intern
The Courageous Church
05.2021 - 09.2021
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Initiated volunteer training program, elevating overall quality of children's ministry services.
- Recruited trained, and empowered lay leaders to take ownership of specific aspects of ministry work, increasing overall effectiveness.
- Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
Shift Lead/Sandwich Artist
SUBWAY®Restaurants
09.2018 - 12.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Education
No Degree - Christian Ministries
Southwest Baptist University
Bolivar, MO05-2025
High School Diploma -
Seymour R-II Schools
Seymour, MO12-2020
Skills
- Store operations
- Staff training and development
- Delegation and supervision
- Leadership competency
- Office administration
- Customer service
Languages
English
Timeline
Sales Leader
Buckle
03.2024 - Current
General Surgery Medical Assistant
Surgical Associates of West Florida
05.2023 - 02.2024
Family Ministry Assistant (internship)
TheChapel.cc
08.2022 - 08.2023
Pediatric Medical Assistant
North Pinellas Children's Medical Center
08.2022 - 05.2023
Orthopedic Medical Assistant
Mercy
10.2021 - 08.2022
Children's Ministry Intern
The Courageous Church
05.2021 - 09.2021
Childcare Provider
Macedonia Baptist Church/Preschool
12.2020 - 10.2021
Shift Lead/Sandwich Artist
SUBWAY®Restaurants
09.2018 - 12.2020
No Degree - Christian Ministries
Southwest Baptist University
High School Diploma -
Seymour R-II Schools
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