LACI KOULENTES
Colville,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Cash Applications Senior Specialist
R1 RCM
Utah
07.2024 - 09.2025
- Analyze and report productivity metrics, monitor staffing levels and assign work
- Address and resolve client concerns and escalations
- Develop and coach team members
- Microsoft Office - Word, Outlook and Excel
- Customer service - Concise and professional written and verbal communication
- Trained newly hired and existing employees
- Prioritized work, multi-tasked and worked in a fast-paced, high-volume environment
- Data Entry
- Cash posting when needed
Cash Applications Senior Specialist
Providence Health and Services
Liberty Lake, WA
12.2014 - 07.2024
- Analyze and report productivity metrics, monitor staffing levels and assign work
- Address and resolve client concerns and escalations
- Develop and coach team members
- Microsoft Office - Word, Outlook and Excel
- Customer service - Concise and professional written and verbal communication
- Trained newly hired and existing employees
- Prioritized work, multi-tasked and worked in a fast-paced, high-volume environment
- Data Entry
- Cash posting when needed
Education
A.A.S. Degree - Medical Billing Specialist
North Idaho College
Coeur d’Alene, ID05.2007
Skills
- Fast-paced environment adaptability
- Data entry precision
- Compliance adherence
- Time management skills
Timeline
Cash Applications Senior Specialist
R1 RCM
07.2024 - 09.2025
Cash Applications Senior Specialist
Providence Health and Services
12.2014 - 07.2024
A.A.S. Degree - Medical Billing Specialist
North Idaho College