Summary
Overview
Work History
Education
Skills
Timeline
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Laci Olsen

Phoenix,AZ

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Attentive Nanny with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

5
5
years of professional experience

Work History

Customer Service

United Care Cars Llc
09.2022 - 10.2023
  • Built trust with customers by delivering on promises made during the sales process.
  • Established rapport with customers by actively listening to their needs and offering personalized solutions.
  • Developed strong relationships with clients by demonstrating empathy throughout each interaction.
  • Fostered a collaborative work environment that encouraged open communication among colleagues for enhanced problem-solving capabilities.

Private Family Nanny

Emerald And Ivy
09.2022 - 05.2024
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing household keeping duties, meal preparation, cooking, scheduling and laundry.
  • Assisted children with homework assignments and special projects across different subjects.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.

Dog Groomer

Pet Smart Corporate Office
07.2020 - 04.2021


  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Personal Assistant

Tawna
03.2019 - 07.2020
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Accomplished project deadlines by assisting with task completion whenever required.

Education

High School Diploma -

Copper Hills High School
West Jordan, UT
05.2018

Skills

  • Customer service-focused
  • Cash Handling
  • Customer Needs Assessment
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Patience and Empathy
  • Listening and Comprehension
  • Strong Work Ethic
  • Friendly

Timeline

Customer Service

United Care Cars Llc
09.2022 - 10.2023

Private Family Nanny

Emerald And Ivy
09.2022 - 05.2024

Dog Groomer

Pet Smart Corporate Office
07.2020 - 04.2021

Personal Assistant

Tawna
03.2019 - 07.2020

High School Diploma -

Copper Hills High School

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Laci Olsen