Laci Scarboro
Winchester,KY
Summary
The inherent foundation of who I am is rooted in a passion for understanding the intrinsic needs of others who struggle within our society; more specifically, how poverty ravages our communities. My desire is for more people to understand that poverty is relative, a darkness that holds so many in our society hostage and to aid members of our community in overcoming these hardships is my ultimate goal. I strongly believe it is vital to empower, believe, and help all within my community.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Human Services Advocate/Sales Associate Team Leader
Clark County Community Services
Winchester, KY
01.2022 - Current
- Advocates on behalf of individuals and communities to increase their access to basic resources such as housing, food, and health care.
- Oversees intake of Clark County Community Services clients and facilitates immediate resources based on individual needs.
- Accompanies case workers within the community service's housing department to verify and locate homeless clients for the purpose of giving them emergency resources and/or immediate housing.
- Assists food pantry in assembling food boxes for individuals and families in crisis.
- Prepares merchandise for sales floor by pricing or tagging.
- Engages with customers to build rapport and loyalty.
- Provides positive first impressions to welcome existing, new, and potential customers.
- Organizing racks and shelves to maintain store visual appeal, leading themed seasonal events and fundraising engagements, and generating new sales goals to exceed previous accomplishments.
- Maintains calm demeanor and professionally manages issues in busy, high-stress situations.
Manager
Burke's Outlet
Winchester, KY
07.2020 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Maintained professional, organized and safe environment for employees and patrons.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Child Care Specialist
Self-employed
Versailles, KY
01.2017 - 06.2019
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Master Stylist and Salon Manager
Pump Salon
Cincinnati, OH
02.2011 - 01.2017
- Introduced new methods, practices and systems to reduce turnaround time.
- Scheduled employees to maintain adequate coverage during business hours.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Oversaw and handled business finances, cash flow, and overall business transactions.
- Promoted business through marketing initiatives and use of social media.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
- Handled employee scheduling and coverage needs during business hours.
- Networked at various industry events to promote business.
- Removed outdated policies and modernized structure.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness and sales.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Executive Administrative Assistant
Solid Rock Church
Monroe, OH
01.2003 - 05.2011
- Coordinated community events, including outreach fundraisers for the church's orphanage in Rio Je Janeiro, Brazil, their halfway house for women in crisis, and organized events for local communities in need.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Used advanced software to prepare documents, reports and presentations.
- Wrote copy for all official correspondences, sermons, and press releases.
Education
Bachelor of Arts - Social Work
Eastern Kentucky University
Richmond, KY 08.2019 - Current
Skills
Problem-solving skills
Written and verbal communication
Client needs assessments
Proficient in [Word, Excel]
Assistance program knowledge
Interviewing skills
Pre-Employment Screening
Benefits and compensation
Wages and salary
Organizational Development
Training development
Team Building
Fundraising
Community Outreach
Timeline
Human Services Advocate/Sales Associate Team Leader
Clark County Community Services
01.2022 - Current
Manager
Burke's Outlet
07.2020 - Current
Bachelor of Arts - Social Work
Eastern Kentucky University
08.2019 - Current
Child Care Specialist
Self-employed
01.2017 - 06.2019
Master Stylist and Salon Manager
Pump Salon
02.2011 - 01.2017
Executive Administrative Assistant
Solid Rock Church
01.2003 - 05.2011