Laci Stoffel
Summary
Dynamic and dedicated professional with extensive experience in customer service, notably at Iowa Taproom and Blue Moon Dueling Piano Bar. Proven ability in complaint resolution and POS system operations, consistently fostering strong relationships with guests. Recognized for maintaining a professional appearance and a strong work ethic, ensuring memorable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Des Moines Embassy Club West
06.2023 - 04.2025
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server/Bartender
Irina's Steak and Seafood
08.2021 - 06.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Customer Care Representative
Hy-Vee Customer Care
04.2020 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Events Representative
Iowa Taproom
11.2019 - 04.2022
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
- Helped organize and manage successful events with attendance of over 200 people.
Education
CNA Certification - CNA
Signature Healthcare
Waukee, IAAssociate of Arts - General Studies
DMACC
West Des Moines, IASkills
- Order delivery practices
- Hostess support
- Team member support
- Daily specials memorization
- Point of sale (POS) system operations
- Strong work ethic
- Suggestive selling
- Customer service
- Check payment processing
- Professional appearance
- Complaint resolution
- Computer proficiency
Certification
- ServSafe Certification, Des Moines Embassy Club West - Certified in 2024
- Beer Cicerone Certification, Iowa Taproom - Certified in 2019
Timeline
Server/Bartender
Des Moines Embassy Club West
06.2023 - 04.2025
Server/Bartender
Irina's Steak and Seafood
08.2021 - 06.2023
Customer Care Representative
Hy-Vee Customer Care
04.2020 - 08.2022
Events Representative
Iowa Taproom
11.2019 - 04.2022
CNA Certification - CNA
Signature Healthcare
Associate of Arts - General Studies
DMACC
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