Laci Todd
Macomb,IL
Summary
Versatile and dynamic leader with a proven track record from The Crafty Coop, LLC, showcasing exceptional relationship building and social media management skills. Elevated customer satisfaction and expanded product offerings, significantly enhancing brand identity. Demonstrates a strong commitment to community engagement and efficient problem-solving, driving business success and fostering a loyal customer base.
Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.
Overview
16
16
years of professional experience
Work History
Small Business Owner
The Crafty Coop, LLC
10.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Kennel Attendant
All Pets Veterinary Clinic
07.2009 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
Animal Foster Volunteer
McDonough County Animal Shelter
01.2022 - Current
- Fostered and cared for adoptable cats and kittens within my small business
- Provided an enriching environment to socialize the cats and kittens to help them be adoptable
- Transported cats/kittens to their vet appointments
- Promoted finding foster cats/kittens homes
- Educated the public about best practices in cat ownership
Education
Bachelor of Science - Biology
Western Illinois University
Macomb12-2012
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Community service
- Computer skills
- Flexible schedule
- Relationship building
- Customer service
- Public speaking
- Community engagement
- Decision-making
- Answering phones
- Social media management
- Community outreach
Timeline
Animal Foster Volunteer
McDonough County Animal Shelter
01.2022 - Current
Small Business Owner
The Crafty Coop, LLC
10.2018 - Current
Kennel Attendant
All Pets Veterinary Clinic
07.2009 - Current
Bachelor of Science - Biology
Western Illinois University
Similar Profiles
Karina Isabel PantojaKarina Isabel Pantoja
Manager of Client Services and Field Operations at Crafty LLCManager of Client Services and Field Operations at Crafty LLC
Macey LionbergerMacey Lionberger
Vinyl Installer at The Crafty Carousel LLCVinyl Installer at The Crafty Carousel LLC
Marisela TrujilloMarisela Trujillo
Customer Success Manager at Crafty LLCCustomer Success Manager at Crafty LLC