Laciana Bettelyoun

911 Emergency Dispatcher

Oglala Sioux Tribe Public Safety

05.2022 - 05.2024

Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Read system maps and caller information, and documented details in system.
Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
Dispatched and coordinated emergency services teams according to high-priority calls.
Monitored Police and Fire radios to provide assistance to responding personnel.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Directed responders using assigned mapping systems for timely emergency attendance.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Answered calls from automatic routing system and took basic information from callers.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Followed established protocols for professional handling of emergency situations.
Proved successful working within tight deadlines and a fast-paced environment.
Provided on-the-job training and coaching to develop new dispatchers.
Assisted callers in emergency situations with appropriate information and support.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Reduced risks and emergency response issues by observing public safety field units.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Summary

Overview

Work History

CNA

911 Emergency Dispatcher

Education

High School Diploma -

Skills

Certification

Timeline

CNA

911 Emergency Dispatcher

High School Diploma -

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