LACIE ADAMS
Grenada,MS
Summary
A results-oriented Operations Manager with experience in management and leadership roles. Led and managed agents in the virtual customer service setting. Expertise in leading teams to improve performance, customer loyalty, and forging partnerships with internal and external partners. Extensive customer service experience for over 27 years and several years in leadership roles.
Overview
27
27
years of professional experience
1
1
Certification
1
1
Bachelor’s Business Management
Work History
Customer Service Supervisor
Amazon, LLC.
05.2020 - Current
- Met and surpassed all metrics each month
- Coached and educated agents from different operating departments
- Worked on special project team to help identify misuse of contacts to supervision
- Worked on special project for training up and coming supervisors
- Worked on special project for identifying concessions abuse customers
- Completed and graduated Thrive program.
Front Desk Supervisor
Oxford Medical Group
11.2018 - 09.2019
- Completed and mastered all training for the role
- Successfully implemented new techniques for patient charting
- HIPPA certified
- EPIC certified.
Office Manager
Shamrock Electric
08.2012 - 09.2018
- Helped build customer relationships with over 25 new businesses
- Sold over $45k in sales for the company
- Assisted with several large installation projects
- Month to month auditing reports, inventory, and sales reports to owners/stakeholders and accounting firm
- Payroll for under 10 employees
- Accounts payable and receivable.
Training Coordinator/Staffing Specialist
Select Staffing
07.2016 - 08.2017
- Onboarded over 100 applicants (drug screening, testing, training manuals, walk throughs, paperwork)
- Created new accounts over 10 new businesses
- Payroll processing (Kronos) over 100 employees.
Education
Bachelor in Business Management -
Southern New Hampshire University
04.2024
Skills
- P&L Management
- Financial reporting
- Team leadership
- Strategic planning
- Leadership roles
- Communication
- Enhancing team performance
- Operations management
- Microsoft Office (Pro)
- Kronos
- EPIC
- Google (Pro)
- QuickBooks
- Management
- Budgeting
- Financial Report Writing
- Accounting
- Human Resources
- Human Resources Management
- Employee Orientation
- Recruiting
- Performance Management
- Payroll
- Benefits Administration
- Accounts Payable
- Administrative Experience
- PeopleSoft
- Office Management
- Conflict Management
Certification
SHRM Certified Professional, 05/01/22, Present
Assessments
- Management & leadership skills: Impact & influence, Proficient, 10/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Managing accounts in QuickBooks, Proficient, 10/01/23, Using QuickBooks software to manage business financials
- Spreadsheets with Microsoft Excel, Proficient, 10/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
- Principles of accounting, Proficient, 11/01/23, Preparing financial records according to federal policies
- Bookkeeping, Proficient, 10/01/23, Calculating and determining the accuracy of financial data
- Office manager, Proficient, 10/01/23, Scheduling and budgeting
Certification
Certificate in Human Resource Management
Timeline
Customer Service Supervisor
Amazon, LLC.
05.2020 - Current
Front Desk Supervisor
Oxford Medical Group
11.2018 - 09.2019
Training Coordinator/Staffing Specialist
Select Staffing
07.2016 - 08.2017
Office Manager
Shamrock Electric
08.2012 - 09.2018
Bachelor in Business Management -
Southern New Hampshire University