Lacie Burnside
Rockwall,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Dallas Animal Urgent Care
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed surgery and specialty appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Lead Front Desk Receptionist
Firehouse Animal Health Center
04.2019 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed surgery and specialty appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room surgery and specialty deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
Lead Front Desk Receptionist
Caring Hands Veterinary Clinic
03.2015 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer service satisfaction by providing efficient and professional front desk servies.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
Veterinary Hospital Manager
Banfield The Pet Hospital
02.2009 - 02.2015
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Encouraged continued professional development among staff members through educational resources; promoting certifications relevant to their roles.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Maintained a high standard of cleanliness throughout the facility; ensuring regular deep cleans to prevent cross contamination.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
Front Desk Receptionist
Great Oaks Animal Hospital
05.2007 - 01.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected surgery deposits, fees, and payments.
Front Desk Receptionist
VCA Eagle River
02.2005 - 04.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected surgery deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Anderson High School
Anderson, IN05.2003
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Team Collaboration
- Hospitality services
- Front Office Management
Timeline
Front Desk Receptionist
Dallas Animal Urgent Care
08.2022 - Current
Lead Front Desk Receptionist
Firehouse Animal Health Center
04.2019 - 01.2022
Lead Front Desk Receptionist
Caring Hands Veterinary Clinic
03.2015 - 03.2019
Veterinary Hospital Manager
Banfield The Pet Hospital
02.2009 - 02.2015
Front Desk Receptionist
Great Oaks Animal Hospital
05.2007 - 01.2009
Front Desk Receptionist
VCA Eagle River
02.2005 - 04.2007
High School Diploma -
Anderson High School
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