Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacie Crumbley

Seabrook,Texas

Summary

Professional client service specialist with extensive experience in delivering exceptional support and solutions. Strong focus on team collaboration and achieving results, demonstrating flexibility with changing needs. Skilled in client relationship management, conflict resolution, and process optimization. Known for reliability and effective communication, consistently driving positive outcomes.

Overview

25
25
years of professional experience

Work History

Senior Client Services Specialist

Asset Living
11.2010 - Current
  • Led training sessions for junior team members on best practices in customer service, enhancing overall team performance and expertise.
  • Coordinated with internal stakeholders to address client needs effectively.
  • Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
  • Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Responded proactively and positively to rapid change.

Community Manager

Highmark Residential
08.2000 - 10.2010
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.

Education

Bachelor of Arts - English

Schreiner College
Kerrville
05-2000

Skills

  • Client relationship building
  • Relationship management
  • Data interpretation
  • Cross-functional coordination
  • Client support
  • Meeting deadlines
  • Teamwork and collaboration
  • Problem-solving skills

Timeline

Senior Client Services Specialist

Asset Living
11.2010 - Current

Community Manager

Highmark Residential
08.2000 - 10.2010

Bachelor of Arts - English

Schreiner College

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