Lacie Daugherty
Springfield,OH
Summary
Experienced Medical Technician transitioning into the field of Cyber Security, with a solid foundation in IT support, system troubleshooting, and user training. Proven ability to learn quickly and apply technical knowledge effectively in fast-paced environments. Aiming to leverage technical expertise and a strong problem-solving aptitude to contribute to cybersecurity initiatives.
Overview
14
14
years of professional experience
Work History
Medical Technician
Dayton VA Medical Center
Dayton, OH
09.2022 - Current
- Efficiently processed various biological specimens to be analyzed in the laboratory.
- Administered urinalysis tests on patient samples for precise diagnosis and effective treatment of medical conditions.
- Labeled specimens accurately according to established protocols.
- Ensured that all laboratory documentation was accurate and up-to-date at all times.
- Implemented safety measures within the clinical environment per OSHA standards.
- Provided excellent patient support and care to patients and families.
- Adhered to all safety and infection control precautions and regulations.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
- Cleaned and sterilized laboratory equipment to prevent cross-contamination.
- Maintained laboratory supplies inventory by checking stock to determine inventory level.
- Collected blood or tissue samples from patients for lab work.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Provided training sessions for end users on how to use various software programs.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Became a Train the Trainer for Drug Screens.
- Collaborated with process improvements.
Team Lead -Traveling Phlebotomist
American Health Associates Inc.
Dayton, OH
06.2014 - 09.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Cashier Team Lead
Mike and Rosy's Deli
Springfield, OH
05.2010 - 05.2014
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Developed strong working relationships with team members to foster collaboration.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Education
Bachelor of Arts - Cyber Security
University of Phoenix
Tempe, AZ04-2026
Associate of Arts - IT With Certification in Assurance And Security
University of Phoenix
Tempe, AZ03-2023
Skills
- Application installations
- User Training
- Troubleshooting and diagnostics
- Technical Support
- Problem-solving aptitude
- Excellent Communication
- Team training and development
- System Upgrades
- Attention to Detail
- Information assurance
- Data Security
- Risk Assessment
Accomplishments
- Dean's List 2023-2024
References
References available upon request.
Timeline
Medical Technician
Dayton VA Medical Center
09.2022 - Current
Team Lead -Traveling Phlebotomist
American Health Associates Inc.
06.2014 - 09.2022
Cashier Team Lead
Mike and Rosy's Deli
05.2010 - 05.2014
Bachelor of Arts - Cyber Security
University of Phoenix
Associate of Arts - IT With Certification in Assurance And Security
University of Phoenix
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