LACIE ECHEVESTRE
Zephyrhills
Summary
Dynamic Lead Medical Assistant with a proven track record at Optum, excelling in patient care and clinical leadership. Demonstrated expertise in phlebotomy and vital signs monitoring, while fostering a compassionate environment. Achieved a 4-5 star rating in Hedis and Stars measures, enhancing patient outcomes through effective communication and adherence to infection control standards.
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Healthcare professional prepared for this role, bringing valuable experience in clinical settings. Known for improving patient care processes and supporting medical staff effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in patient communication and medical procedures.
Overview
21
21
years of professional experience
Work History
Lead Medical Assistant
Optum
04.2014 - Current
- Assisted in patient intake processes and documentation management.
- Supported healthcare providers with routine clinical tasks and patient care activities.
- Demonstrated efficiency in maintaining 4-5 start rating in Hedis and Stars measures, Such as med adherence, mammograms, colonoscopy's and Dexas.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Collaborated with team members to streamline appointment scheduling procedures.
- Educated patients on treatment plans and provided post-visit instructions.
- Maintained cleanliness and organization of examination rooms and equipment.
- Utilized electronic health record (EHR) systems for accurate patient data entry.
- Participated in training sessions to enhance knowledge of medical practices and protocols.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Lead Medical Assistant
CENTER FOR OCCUPATIONAL HEALTH AND WELLNESS
08.2004 - 03.2014
- Monitored and maintained medical supplies, ensuring availability for staff use.
- Performed physical examinations for employers, ekg's, venipuncture, BAT testing, Drug testing, hearing tests, treadmill stress tests, vaccines, xrays , spirometry, nerve conductive studies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
Education
Associate of Applied Science - MEDICAL ASSISTANT
COMMUNITY COLLEGE OF SOUTHERN NEVADA
Las Vegas, NV05-2004
Bachelor of Science - Health Sciences
University of Nevada, Las Vegas
Las Vegas, Nevada, NV06-2003
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Hedis and Stars measures
- Vital signs monitoring
- Phlebotomy expertise
- Diagnostic testing assistance
- Inventory and supply management
- Infection control procedures
- Medical terminology proficiency
- EMR / EHR
- CPR
- Compassionate
- Immunization administration
- Laboratory maintenance
- Sterile technique
- Patient-focused care
- Simple dressings
Timeline
Lead Medical Assistant
Optum
04.2014 - Current
Lead Medical Assistant
CENTER FOR OCCUPATIONAL HEALTH AND WELLNESS
08.2004 - 03.2014
Associate of Applied Science - MEDICAL ASSISTANT
COMMUNITY COLLEGE OF SOUTHERN NEVADA
Bachelor of Science - Health Sciences
University of Nevada, Las Vegas