Lacie Fikes
Fredericksburg,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Lock Stock and Barrel. Excels in critical thinking and money handling, adept at resolving customer complaints and improving efficiency. Demonstrates exceptional customer service and problem-solving abilities, contributing significantly to workplace productivity and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Lock Stock And Barrel
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Calculated correct order totals and maintained detailed records for inventory management.
Cashier/ Certified Food Manager
Burg's Corner
06.2023 - 08.2023
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers educate customers on products, locate items, and complete purchases.
Barn Hand
Oak Valley Veterinary
02.2023 - 08.2023
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Money handling abilities
Certification
Food Manager Certification
CPR/ AED/ First Aid
Basic Life Support
Bloodborne Pathogens
Timeline
Customer Service Representative
Lock Stock And Barrel
02.2024 - Current
Cashier/ Certified Food Manager
Burg's Corner
06.2023 - 08.2023
Barn Hand
Oak Valley Veterinary
02.2023 - 08.2023
High School Diploma -
Fredericksburg High School
Food Manager Certification
CPR/ AED/ First Aid
Basic Life Support
Bloodborne Pathogens
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