Lacie Funiciello

• Increased efficiency by streamlining and organizing daily priorities.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Reduced errors in LARA entry by carefully inputting information into systems with attention to detail.
• Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of equipment.

• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Investigated and resolved accounting and delivery concerns and disputes.
• Resolved complaints to satisfy customers and encourage future transactions.

• Compile demurrage charges, using basic rates from rate tables
• Communicate with consignee by telephone or email to notify consignee of date time of arrival of freight shipment, location and allowable time for moving or unloading freight before demurrage charges are levied
• Review bills of lading & other shipping documents to ascertain number of carloads of shipment and computes demurrage charges, using basic rates from rate table adding or calculating
• Prepare demurrage bill forward it to consignee or shipper.
• Interacted with customers by phone, email or in-person to provide information.
• Promptly received and forwarded incoming demurrage related communications.

• Compile data, compute fees and charges, and prepare invoices for billing purposes to management
• Computing costs and calculating rates for services to outside trucking companies, consignee or shipper.
• Interacted with customers by phone, email or in-person to provide information.
• Promptly received and forwarded incoming demurrage communications.

• Provided instructional and related support to Special Needs students under the direction and supervision of a certified teacher
• Both in the classroom and Via Zoom distant learning.

Managed a household with 5 small children. Cooking, cleaning, errands and laundry. Personal taxi service to them for all activities.

• Coordinate placement of students with special needs into mainstream classes
• Encourage students to explore learning opportunities or persevere with challenging tasks to prepare them for later grades
• Establish and enforce rules for behavior and procedures for maintaining order among students
• Instruct special needs students in academic subjects, using a variety of techniques, such as phonetics, multisensory learning, or repetition to reinforce learning and meet students' varying needs

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• File and maintain records
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries
• Receive payment and record receipts for services.

• Answer customers' questions about merchandise and advise customers on merchandise selection
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
• Clean display cases, shelves, and aisles
• Transport packages to customers' vehicles.