Lacie Hall
Riverside,CA
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
Work History
Office Assistant/Drug and Alcohol Technician
One Testing/SOKO United
11.2022 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Administrative Manager
RPW Services, Inc.
08.2022 - 11.2022
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Administrative Assistant/Appointment Scheduler
Sims Tree Health Specialists,Inc.
02.2020 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled clients appointments daily.
- Generate invoices upon receipt of billing information and track collection progress.
- Verify vendor accounts and assist with payroll duties
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity, including going out into the field.
Certified Drug and Alcohol Technician
Examination Management Services, Inc, EMSI
08.2016 - 04.2020
- Remain knowledgeable and proficient in testing procedures outlined in 49 CFR Part 40- Department of Transportation.
- Professionally interact with employee during testing, DER (designated employee representative) and supervisor.
- Properly instruct employee proper procedures during testing.
- Distribute Chain of Custody and other mandatory paperwork to proper parties involved, if and when required.
- Maintained compliance with regulatory standards and safety requirements.
- Addressed routine equipment maintenance according to established schedule.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Executive Administrative Assistant
Examination Management Services, Inc, EMSI
05.2016 - 04.2020
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Led staff and vendors in providing high level of service for owner and guests.
Substitute Teacher, K-12
Riverside Unified School District
09.2016 - 06.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
Teacher's Assistant
California State University, San Bernardino
09.2014 - 06.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead professor.
- Graded assignments and reported individual progress to professor.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Held office hours for students to view exams and answer questions about coursework.
- Proctored exams to assist professor to maintain integrity throughout students.
Tutor/Instructional Assistant
Riverside Unified School District
11.2012 - 03.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Conducted review sessions to help students prepare for tests.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Met with parents to discuss student progress and address concerns.
- Promoted physical activity through outside activities.
- Provided students with proper meals during hours, ensuring they were well-nourished.
Education
Bachelor of Arts - Political Science
California State University, San Bernardino
San Bernardino, CA06.2015
Skills
- Project Planning
- Scheduling
- Mail Handling
- File Maintenance
- Report Writing
- Supply Management
- Calendar Management
- Office Administration
- Data Entry
- Administrative Support
- Customer Service
- Office Supplies Management
- Meticulous Attention to Detail
- [Number] Wpm Typing Speed
- Office Management
- Payment Processing
- Time Management
- Front Office Management
- Recordkeeping
- Microsoft Office
- Staff Training
- Verbal and Written Communication
Timeline
Office Assistant/Drug and Alcohol Technician
One Testing/SOKO United
11.2022 - 05.2023
Administrative Manager
RPW Services, Inc.
08.2022 - 11.2022
Administrative Assistant/Appointment Scheduler
Sims Tree Health Specialists,Inc.
02.2020 - 08.2022
Substitute Teacher, K-12
Riverside Unified School District
09.2016 - 06.2017
Certified Drug and Alcohol Technician
Examination Management Services, Inc, EMSI
08.2016 - 04.2020
Executive Administrative Assistant
Examination Management Services, Inc, EMSI
05.2016 - 04.2020
Teacher's Assistant
California State University, San Bernardino
09.2014 - 06.2015
Tutor/Instructional Assistant
Riverside Unified School District
11.2012 - 03.2015
Bachelor of Arts - Political Science
California State University, San Bernardino
Similar Profiles
Jenny RodriguezJenny Rodriguez
Strategic Account Development Manager at United States Drug Testing Laboratories (USDTL)Strategic Account Development Manager at United States Drug Testing Laboratories (USDTL)
Kiabeth SantosKiabeth Santos
Sales Manager at United States Drug Testing LaboratoriesSales Manager at United States Drug Testing Laboratories
Chaw Yupar HtoonChaw Yupar Htoon
Senior Systems Analyst at Mitsui-Soko (Singapore) Pte LtdSenior Systems Analyst at Mitsui-Soko (Singapore) Pte Ltd
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works
Stephany RoseteStephany Rosete
Customer Service Representative at Make It Fit AlterationsCustomer Service Representative at Make It Fit Alterations