Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Walton

West Frankfort,IL

Summary

Versatile professional with a track record of enhancing operational efficiency and customer satisfaction at State Farm. Excelled in insurance claims management and developed creative solutions, boosting brand awareness significantly. Skilled in communications protocols and fostering positive client relationships, consistently achieving and surpassing marketing objectives.


Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.


Qualified Marketing Manager with proven track record of driving successful campaigns and brand growth. Demonstrated ability to lead cross-functional teams and implement strategic marketing initiatives. Adept at leveraging market analysis and consumer insights to optimize product positioning and drive sales.

Overview

15
15
years of professional experience

Work History

Office Assistant

Settle Dental Group
08.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared dental rooms and materials.
  • Contributed to a positive work environment by collaborating effectively with the dental team members.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.

Marketing Coordinator

Settle Dental Group
08.2024 - Current
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Tracked and reported on marketing campaign responses.
  • Improved customer satisfaction by promptly addressing inquiries and concerns via social media and email.

Marketing Manager

State Farm
02.2022 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

Insurance Specialist

State Farm
02.2022 - 08.2024
  • Maintained high standards of customer service by building relationships with clients.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Utilized Microsoft Office to document and track customer account details.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Store Manager

Mom's Milk Boutique
06.2014 - 02.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed 100 online orders daily.

Food Pantry Coordinator

Crosswalk Community Action Agency
01.2010 - 05.2014
  • Optimized pantry operation by driving excellence in facility and equipment maintenance.
  • Delivered special projects, boosting food donations and availability of diverse products.
  • Played key role in implementation of new distribution programs, improving customer services and satisfaction.
  • Packaged up nonperishable food items for food bank visitors.
  • Promoted food bank services within community groups to increase awareness and use.
  • Established customer care relationships with 150+ customers daily.
  • Self-motivated, with strong sense of personal responsibility.

Education

58 Credit Hours - General Studies

John A Logan College
Carterville, IL
05.2012

High School Diploma -

Frankfort Community High School
West Frankfort, IL
05.2008

Skills

  • Communications Protocols
  • Creative Solutions
  • Insurance Knowledge
  • Operational Efficiency
  • Insurance Claims Management
  • Direct Marketing
  • Documentation Skills
  • Reporting Skill
  • Software Applications
  • Customer Care
  • Data Entry Software
  • Customer Satisfaction

Timeline

Office Assistant

Settle Dental Group
08.2024 - Current

Marketing Coordinator

Settle Dental Group
08.2024 - Current

Marketing Manager

State Farm
02.2022 - Current

Insurance Specialist

State Farm
02.2022 - 08.2024

Store Manager

Mom's Milk Boutique
06.2014 - 02.2021

Food Pantry Coordinator

Crosswalk Community Action Agency
01.2010 - 05.2014

58 Credit Hours - General Studies

John A Logan College

High School Diploma -

Frankfort Community High School

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Lauren Walton