Hi, I’m
Lacie hayes
Managerial positions
Abilene,TX
Summary
Accomplished Professional Services Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer 15 years of related experience and take on a challenging, growth-oriented position.
Collaborative Professional Services Manager committed to leading cross-functional teams to achieve results and meet deliverables. Bringing 15 years of hands-on experience managing and promoting professional services and identifying problems in systems or processes. Well-versed in formulating strategic plans and providing ongoing guidance to employees. Proficient in customer relations paired with familiarity of optimal business and technical solutions.
Goal-oriented project leader with exceptional strategic planning and decision-making skills. Proficient in finding and hiring the best team members, deepening client relationships and driving growth by achieving dramatic results and exceeding customer expectations on a consistent basis.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Adept individual with more than 10 years working as Manager for $million dollar revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Customer-focused professional with a successful career in public relations. Dynamic successful applying intelligence and sense of urgency in a busy business environment.
Outstanding methods of delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained,
Hardworking and passionate job seeker with strong organizational skills eager to secure a high caliber position. Ready to help team achieve company goals.
Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
years of professional experience
Work History
Costco Wholesale CorpCedar Park, TX
Cashier/Supervisor in Training
02.2015 - 01.2022
Job overview
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Box packages of merchandise
- Handle merchandise returns and exchanges
- Maintains a professional attitude at all times
- Ensure memberships are current and up to date.
- Rotated merchandise and displays to feature new products and promotions.
- Trained new hires/employees and provided them with positive feedback as well as constructive criticism in the process
- Costco certified to operate a forklift and pallet Jack
- Participated in any and all company meetings and training seminars
The Satellite ConnectionBrownwood, TX
Manager - Professional Services
05.2003 - 01.2015
Job overview
- Supervised professional service teams in respect to milestones, activities and goals.
- Managed portfolios of all concurrent client projects and installations.
- Communicated with business stakeholders to facilitate awareness of progress, risks and results.
- Managed personnel resources through continuous review of in-progress and projected workloads based on sales forecasting.
- Developed goals and objectives for conducting short and long-range strategic planning.
- Guided and directed employees by building strong internal and client relationships, driving continuous improvement and leading resolution of escalated issues with clients.
- Provided oversight and direction on development of prospective offerings.
- Audited existing networks and infrastructure to determine areas in need of improvement.
- Supervised client site repairs, installations, modifications and maintenance.
- Collaborated with sales and marketing teams to promote professional services.
- Directed recruitment and hiring of well-qualified candidates to fill key positions.
- Represented professional services to external audiences through various sales and marketing activities.
- Oversaw product and project implementation services.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed overstocking, restocking and inventory control procedures daily.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Optimized processes and supervised numerous employees.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Maintained financial accuracy when handling revenue each day.
- Prepared quotes for new products and services and composed budgets.
- Recruited and developed employees for every department.
- Greeted and welcomed new members, establishing and updating memberships to yearly contracts.
- Identified and diminished performance gaps by coaching and supervising subordinates.
- Directed groups of associates handling daily and complex requirements of the job descriptions.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs of the business.
- Encouraged all employees to present positive, exemplary image to customers.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Improved staff morale.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance on weekly basis and conveyed constructive feedback to improve skills.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Education
May High SchoolMay, TX
High School Diploma from Advanced
05.2003
Skills
- Managing Operations and Efficiency
- Technical Proficiency
- Performance Monitoring
- Employee Performance Reviews
- Employee Coaching and Motivation
- Administration and Reporting
- Job Assignments
- Scheduling and Coordinating
- Constructive Feedback
- Performance Tracking and Evaluations
- Role Modeling
- Work Orders
- Improving Client Satisfaction
- Customer Needs Assessments
- Production Oversight
- Team Relationships
- Professional Services Marketing
- Production Work
- Best Practices and Standards
- Soft Selling
- Personnel Recruitment
- Call Connections
- Meeting with Clients
- Operational Efficiency
- Corrective Actions
- Confidential Records Management
- Team Meetings
- Sales Team Support
- Professional Relationships
- Sales Transactions
- Cost Savings
- Inventory Control
Additional Information
I am a real “Go Getter” so Failure is not an option for me. I believe high standards and integrity are very valuable attributes in become successful.
Certifications
CPR/AED/First aid license
Timeline
Cashier/Supervisor in Training
Costco Wholesale Corp
02.2015 - 01.2022
Manager - Professional Services
The Satellite Connection
05.2003 - 01.2015
May High School
High School Diploma from Advanced
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