Lacie Hurtado
Anna,TX
Summary
Experienced in administrative management, organized Office Manager with a talent for prioritizing projects and multitasking to achieve goals. Methodical and detail-oriented, excels as a team player with expertise in leadership. Strong work ethic and valuable skills make a valuable asset to any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
The Neuline Clinic
04.2023 - Current
- Handled sensitive information with direction, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Client Liaison
Crimson Financial Services
07.2020 - Current
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed 100 client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
Clinical Operations Coordinator/Referral Manager
NEULINE HEALTH MANAGEMENT
03.2021 - 12.2022
- Working in mid-sized medical office coordinated with physicians and staff to ensure treatment plans and medical orders for EEG's were received
- Performed full range of administrative skills which included insurance verification, scheduling appointments, and assisting patients with questions
- Maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications.
- Assist with setting up projects for vendor fairs.
- Accomplished multiple tasks within established timeframes.
Assistant Office Manage
Express Cheer & Dance
10.2017 - 07.2020
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for seamless transition into the company.
- Assisted with employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 13 employees.
Education
Bachelor of Arts - Business Administration
Ashworth College
Norcross, GA01.2026
Skills
- Back Office Operations
- EHR Systems
- Records Management
- PC Proficiency
- Advanced MS Office Suite Knowledge
- Customer Service
- Data Entry Documentation
- Typing Proficiency
- Office Management
- Office Administration
- Organizational Skills
- Data Entry
Certification
- Social Media Data Entry
Timeline
Office Manager
The Neuline Clinic
04.2023 - Current
Clinical Operations Coordinator/Referral Manager
NEULINE HEALTH MANAGEMENT
03.2021 - 12.2022
Client Liaison
Crimson Financial Services
07.2020 - Current
Assistant Office Manage
Express Cheer & Dance
10.2017 - 07.2020
Bachelor of Arts - Business Administration
Ashworth College
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