Lacie Hyder
Knoxville,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Experience Manager
Riverview Decks
02.2025 - Current
- Identified and executed opportunities to engage clients.
- Communicated with assigned accounts, set expectations and negotiated priorities.
- Managed measured, tracked and resolved customer issues to achieve timely resolutions.
- Onboarded new clients through established sales and implementation cycle.
- Utilized effective communication skills to build strong relationships with clients.
- Efficiently coordinated project timelines, appointments,and follow-ups with precision and attention to detail.
- Handled all client inquiries, provide daily updates on project timelines, and communicate proactively and transparently.
- Managed constant incoming leads and calls up to 30 per day
ELL Educator
Knox County Schools
08.2024 - 02.2025
- Provided appropriate accommodations for students who are also learning English as a second language.
- Provided individualized support for struggling ELL students through one-on-one tutoring sessions and small group instruction.
- Used data analysis techniques to track progress of individual ELL students over time.
- Utilized various teaching methods such as lectures, discussions, roleplay, cooperative learning activities, and multimedia presentations to engage students in active learning.
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Educator
Metro Nashville Public Schools
09.2019 - 07.2024
- Goodlettsville Elementary- ELA (22-23) Science and Social Studies Educator (23-24)
- Donelson Middle School Prep- 5th Grade Math and Science, 6th Grade Math Virtually (20-21) (Sept. 19- May 22)
- Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Established clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Established and enforced rules for behavior and procedures for maintaining order among the students for whom they are responsible.
- Prepared and implemented remedial programs for students requiring extra help. Conduct a Tier 2 PLT Group daily.
- Met and collaborated with other professionals to discuss individual students' needs and progress.
Public Relations Director & Office Manager
Hancock Enterprises, INC
03.2014 - 08.2022
- Attended professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
- Established and maintained effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.
- Developed and maintained the company's corporate image and identity, which includes the use of logos and signage.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Made travel arrangements for executives.
- Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required for all seminars and conventions.
Pre-K Substitute Teacher
The Goddard School
03.2017 - 08.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts for children ages 6 mos to 5 years.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Developed creative instructional strategies to keep students engaged and motivated.
Vice-President & Office Manager
Construction Asphalt Paving Services, Inc.
05.2002 - 08.2013
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Planned, administered and controlled budgets for contracts, equipment and supplies.
- Hired, provided training and terminated clerical and administrative personnel.
- Oversaw construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
- Estimated and bid jobs from small driveways to large parking lots, roads, etc. ranging from $1,000 to $500,000.
- Managed staff, preparing work schedules and assigning specific duties.
- Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Completed forms in accordance with company procedures including state licenses, permits and estimates.
- Scheduled and confirmed appointments for clients, customers, or supervisors.
Sales Team Leader
University Directories
07.2012 - 10.2012
- Brand Ambassador: Scheduled, planned and coordinated promotional events to market the AroundCampus application and website to increase downloads and traffic on the University of Tennessee campus.
- Sold over $12,000 in print, online and mobile advertising to local businesses in the Knoxville area for the University student planner.
- Attended Sales Foundation Academy, a weeklong sale training in Chapel Hill, NC.
- Served as Sales Team Leader for local team of four students; duties included conducting and coordinating team meetings, strategizing with area sales manager, correspondence with home office and keeping team sales logs.
- Asked by management to move to the Alabama market to increase sales amongst their local team.
- Researched potential clients for outreach and business development.
- Supported the sales team, answering customer inquiries with superior product knowledge.
- Generated sales reports for management and analyzed sales trends.
Education
Certification - ELL
Lipscomb University
05.2023
Master of Arts (M.A.) - Education
Middle Tennessee State University
12.2017
Bachelor of Science (B.S.) - Public Relations
University of Tennessee-Knoxville
12.2012
Bachelor of Arts (B.A.) - Communication Studies
University of Tennessee-Knoxville
12.2010
Skills
- Schedule oversight
- Time management
- Team management
- Social perceptiveness
- Flexible and adaptable
- Public speaking
- Collaboration
- Interpersonal skills
- Staff evaluation
Certification
- Teacher Licensure- Elementary K-5
- EL Endorsement/Certification
Timeline
Client Experience Manager
Riverview Decks
02.2025 - Current
ELL Educator
Knox County Schools
08.2024 - 02.2025
Educator
Metro Nashville Public Schools
09.2019 - 07.2024
Pre-K Substitute Teacher
The Goddard School
03.2017 - 08.2017
Public Relations Director & Office Manager
Hancock Enterprises, INC
03.2014 - 08.2022
Sales Team Leader
University Directories
07.2012 - 10.2012
Vice-President & Office Manager
Construction Asphalt Paving Services, Inc.
05.2002 - 08.2013
Master of Arts (M.A.) - Education
Middle Tennessee State University
Bachelor of Science (B.S.) - Public Relations
University of Tennessee-Knoxville
Bachelor of Arts (B.A.) - Communication Studies
University of Tennessee-Knoxville
Certification - ELL
Lipscomb University
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