Lacie Jacques
Lubbock,TX
Summary
Seasoned Multi-Unit leader with more than 13 years of experience in fast-paced retail and food service. Excellent communication and leadership skills. Track record of achieving exceptional results in driving sales and maintaining company standards. Skills in Administration, Management,Customer Service, Personal Service,Critical Thinking,Monitoring,Complex Problem Solving,Judgment and Decision Making.
Overview
13
13
years of professional experience
Work History
District Manager
Meritage Hospitality Group
2022.06 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised 8 locations to enforce high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
District Manager
Endeavour Enterprises
2021.09 - 2022.06
- Supervised 9 locations to enforce high-quality standards of operation.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
District Manager
Cals Convenience
2017.01 - 2021.09
- Supervised 13 locations to enforce high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
General Manager
Cals Convenience
2016.09 - 2017.01
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Restaurant Manager
Cals Convenience
2011.05 - 2016.09
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
No Degree - Sports Medicine
Frank Phillips College
Borger, TX05.2014
High School Diploma -
Lubbock-Cooper High School
Lubbock, TX06.2010
Skills
- Budgeting skills
- Sales orientation
- Employee scheduling
- Team building and motivation
- Revenue generation
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Goal Setting and Performance Metrics
- Multi-unit management
- Leadership Development
Timeline
District Manager
Meritage Hospitality Group
2022.06 - Current
District Manager
Endeavour Enterprises
2021.09 - 2022.06
District Manager
Cals Convenience
2017.01 - 2021.09
General Manager
Cals Convenience
2016.09 - 2017.01
Restaurant Manager
Cals Convenience
2011.05 - 2016.09
No Degree - Sports Medicine
Frank Phillips College
High School Diploma -
Lubbock-Cooper High School
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