Lacie Laurens
Benefit Verification Specialist
Yulee,FL
Summary
Customer service-oriented professional with a strong ability to deliver timely and accurate data, ensuring seamless reimbursement for patient services. Committed to adhering to policies, procedures, and guidelines to maintain consistent quality while safeguarding patient privacy and confidentiality. Proven problem solver, adept at assessing situations and identifying solutions in fast-paced, multi-task environments. Collaborative team player dedicated to fostering a professional and positive atmosphere, with proficiency in Microsoft Office applications and a solid foundation in medical billing, accounts receivable, collections, co-pay, and deductibles.
Overview
14
14
years of professional experience
Work History
Service Writer
Walmart
08.2024 - Current
- Managed customer service inquiries and resolved issues efficiently.
- Processed repair orders and tracked vehicle service history accurately.
- Collaborated with technicians to ensure timely completion of service requests.
- Utilized scheduling software to optimize service department workflows.
- Trained new staff on service procedures and customer interaction protocols.
- Developed and maintained strong relationships with customers to foster loyalty.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Consulted with customers to assess service requirements and produce accurate orders.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Benefits Verification Specialist (Remote)
MMC Group
11.2022 - 05.2023
- Explain changes in benefits and help employees understand options to meet their needs.
- Review documentation, ensure requirements are met, and process claims.
- Communicate with insurance companies about claims that have been denied or payments that have been delayed.
Laundry Tenant
Amelia Island Linen
05.2021 - 10.2022
- Operate washing and drying equipment and keep machines and surrounding areas clean and organized.
- Comply with safety requirements for supplies, equipment, and facilities.
- Respond to guest needs and pay close attention to detail to ensure quality.
Crew Member / Cashier / Customer Service
Wendy's
06.2019 - 11.2020
- Answered inbound phone calls, managed drive thru and online orders, and utilized problem-solving skills.
- Performed a multitude of tasks including food production and serving customers at the cash register.
- Operated cash register, accepted payments, and made accurate change.
- Ensured accuracy of cash drawer and kept work area clean and organized.
Homemaker
Stay-at-Home Parent
09.2016 - 06.2019
- Ensured household duties were completed and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Retail Sales Associate / Customer Service
Homemade Beauties
08.2011 - 09.2016
- Interfaced with customers via inbound and outbound phone calls.
- Answered client questions, addressed problems, and planned and managed social media marketing.
- Handled and followed up on escalations and built close relationships with clients and customers.
- Resolved register transaction issue, performed opening and closing duties, and ordered supplies.
- Verified inventory levels, upsold products and services, operated cash register, and handled collection duties.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL10-2023
Skills
- Co-Insurance
- EOBs
- Revenue Cycle Management Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR) Electronic Medical Records (EMR)
- Managed Care (HMO)
- PPO
- POS
- Workers Compensation
- Fusion Software Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-9-CM)
- ICD-10-CM
- HCPCS
- CPT Medical Terminology
- Insurance Verification
- Medical Office Procedures
- Customer service
- Appointment scheduling
- Staff training
- Service estimate preparation
- Problem resolution
- Time management
- Detail orientation
- Workflow optimization
- Customer service expertise
- Strong organization
- Communicating with clients
- Product and service sales
- Estimating costs
- Money handling
- Adaptability and flexibility
- Active listening
- Calm under pressure
Timeline
Service Writer
Walmart
08.2024 - Current
Benefits Verification Specialist (Remote)
MMC Group
11.2022 - 05.2023
Laundry Tenant
Amelia Island Linen
05.2021 - 10.2022
Crew Member / Cashier / Customer Service
Wendy's
06.2019 - 11.2020
Homemaker
Stay-at-Home Parent
09.2016 - 06.2019
Retail Sales Associate / Customer Service
Homemade Beauties
08.2011 - 09.2016
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy