Summary
Overview
Work History
Education
Skills
Timeline
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LACIE PENNINGTON

White oak

Summary

Dynamic Bartender Shift Manager with a proven track record at The Page Pub, excelling in upselling strategies and conflict resolution. Enhanced customer loyalty through innovative drink recipes and exceptional service, contributing to increased nightly revenue. Highly reliable and skilled in POS system operation, ensuring efficient bar management and compliance with cleanliness standards.

Overview

2023
2023
years of professional experience

Work History

Bartender Shift Manager

The Page Pub
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.

Bartender Shift Manager

Memphis Bar and Grill
2021 - 10.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Hallsville High School
Hallsville, TX

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Beverage making
  • Liquor restocking
  • Cash register operation
  • Outgoing personality
  • Menu memorization
  • Handling difficult customers
  • Highly reliable
  • Payment processing
  • Clear and effective communication

Timeline

Bartender Shift Manager

The Page Pub

Bartender Shift Manager

Memphis Bar and Grill
2021 - 10.2022

High School Diploma -

Hallsville High School