Lacie Rea

Ensured customer satisfaction and issue resolution.

Managed multiple phone lines efficiently.

Delivered comprehensive care solutions to support patient needs.

Scheduling for Cardiology, Electrophysiology, and Neurology.

Handled refills efficiently.

Documented patient interactions in medical records.

Managed outbound fax communications.

Guided team members in completing tasks efficiently.

Team Lead.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

Handled payment operations effectively.

Prepared food

Served customers efficiently.