Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacie Rohde

Gig Harbor,WA

Summary

Versatile and results-driven Registered Nurse with nearly 8 years of leadership in emergency medicine, client service, and high-volume team management. Combines healthcare expertise with extensive hospitality experience to deliver seamless operations, crisis management, and top-tier guest service. Proven track record of coordinating cross-functional teams, managing high-pressure environments, and optimizing daily operations—ideal for venue operations and event management roles.

Overview

21
21
years of professional experience

Work History

Registered Nurse, Emergency Department

St Michael Medical Center
02.2018 - Current
  • Coordinated daily operations in a high-volume, fast-paced emergency department, ensuring seamless workflow across multiple teams and departments—directly applicable to managing venue logistics and event execution.
  • Supervised cross-functional teams including physicians, nursing staff, technicians, and ancillary support to deliver timely, efficient care—mirroring the coordination of vendors, security, and front-of-house staff at events.
  • Developed and executed emergency protocols and disaster preparedness plans to ensure safety and rapid response during crises—translates into planning and implementing venue emergency response procedures and evacuation plans.
  • Managed real-time triage and prioritization of high-risk situations, directing personnel and allocating resources as needed—comparable to live event troubleshooting, crowd control, and crisis response.
  • Maintained operational readiness of department equipment, supplies, and facilities, performing regular audits and collaborating with supply vendors—similar to ensuring venue readiness and managing vendor contracts and inventory.
  • Conducted incident reporting and risk assessments following patient care issues or facility hazards—parallels incident tracking, risk management, and post-event reporting in venue operations.
  • Communicated critical updates and operational changes across multiple departments and leadership levels—akin to relaying real-time information to staff and stakeholders during venue events.
  • Delivered exceptional service under pressure, maintaining professionalism, empathy, and efficiency during emotionally charged or unpredictable situations—aligns with managing guest experience and high-pressure events.
  • Enforced health, safety, and compliance regulations, including OSHA and HIPAA, ensuring adherence to all institutional protocols—direct correlation to maintaining venue compliance with fire codes, occupancy limits, and event permits.
  • Spearheaded real-time problem-solving and crisis response, including emergency triage, disaster management protocols, and coordination with law enforcement and emergency services—experience that supports the proactive execution of departmental initiatives.

Case Manager

United Healthcare Group
04.2022 - 11.2024
  • Coordinated transitions of care, transportation, housing support, and outpatient referrals—developing stakeholder relationships and service pathways similar to managing external vendors and client-facing operations.
  • Led interdisciplinary case reviews to resolve patient care issues, aligning team decisions and workflows—skills transferrable to resolving real-time venue operation issues and aligning departments.
  • Maintained and analyzed case data, contributing to policy development and reporting for hospital administration—mirrors data-driven project outcomes and process evaluations in venue support roles.

CNA/Hospitality Worker

St Michael Medical Center
04.2014 - 02.2018
  • Provided direct care and patient support while promoting positive patient and guest experiences.

Retail, Food & Beverage Hospitality

Various Hospitality Establishments
01.2005 - 04.2014
  • Provided exceptional front-line service in diverse, high-volume environments including fine dining restaurants, coffee shops, retail stores, and casual dining establishments—developing a strong foundation in guest experience, communication, and professionalism.
  • Collaborated with cross-functional teams (kitchen, events, security, and floor staff) to support daily operations, large private functions, and special events—skills directly transferable to coordinating logistics and staff across city venues.
  • Managed opening/closing duties, inventory, and shift coordination in roles such as barista and keyholder, demonstrating leadership, accountability, and attention to operational readiness.
  • Supported setup and breakdown of event spaces, maintained venue appearance standards, and adapted to fast-changing service conditions—parallel to venue event execution and strategic support.
  • Resolved customer concerns with empathy and efficiency, ensuring a positive experience while enforcing policies—a vital skill for public-facing operations and issue management in a city venue setting.

Education

Bachelor of Arts - Biology

Central Washington University
Ellensburg, WA
06-2011

Associate Degree in Nursing - Nursing

Olympic College
Bremerton, WA
06-2017

Skills

  • Team Supervision
  • Conflict Resolution
  • Workflow Optimization
  • Resource Management
  • Regulatory Compliance & Adherence to Protocols
  • Crisis Management
  • High-Stakes Communication
  • Project Implementation & Evaluation
  • Cross-Functional Team Coordination
  • Strategic Communications
  • Emergency & Crisis Response
  • Risk Management & Incident Reporting

Timeline

Case Manager

United Healthcare Group
04.2022 - 11.2024

Registered Nurse, Emergency Department

St Michael Medical Center
02.2018 - Current

CNA/Hospitality Worker

St Michael Medical Center
04.2014 - 02.2018

Retail, Food & Beverage Hospitality

Various Hospitality Establishments
01.2005 - 04.2014

Bachelor of Arts - Biology

Central Washington University

Associate Degree in Nursing - Nursing

Olympic College

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