Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Hi, I’m
Lacie Thomas
Savannah,GA
Summary
Overview
15
years of professional experience
1
Certification
Work History
Comcast
COMM/XHS Advance Technician
01.2014 - Current
Job overview
- Install and troubleshooting of fiber, coaxial cables, internet, phone, and home security within residential homes as well as businesses
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolutions
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
US Army Reserves
Logistics (92Y)
03.2017 - 09.2023
Job overview
- Leadership position as acting Platoon Sergeant over 20 plus soldiers
- Supervise and maintain briefings, soldiers, and all army supplies and equipment for over 6 years as a SSG
- Responsible for developing maintaining and using a soldier's full range of potential
- Request, receive, exchange, issue, recover, and turn-in personnel clothing IAW current directives
- Ensure the monthly sensitive items and monthly cyclic inventories were completed before deadlines.
- Participated in cross-functional teams focused on continuous improvement initiatives within the organization''s supply chain operations.
- Improved delivery times by optimizing routes and coordinating with transportation providers.
US Army
Wheeled Vehicle Mechanic (91B)
04.2009 - 03.2017
Job overview
- Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
- Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
- Performed semi-annual and annual unscheduled services on generators and wheeled vehicles.
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
- Assisted in the recovery of damaged or disabled vehicles during training exercises and missions, minimizing downtime.
- Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.
Education
Savannah Technical CollegeSavannah, GA
No Degree from Computer Networking Specialist
University Overview
Savannah Technical CollegeSavannah, GA
No Degree from Computer Support Specialist
University Overview
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Work Planning and Prioritization
Classescompleted
Classescompleted
- Computer Concepts
- Operating Systems Concepts
- IT Analysis Design & Project Manage
- Comprehensive Database Tech
- Microsoft Client
- Microsoft Server Administrator
- Microsoft Server Directory Srv
- Microsoft Server Infrastructure
- Cisco Network Fundamentals
- Information Security Fundamentals
- Comprehensive Word Processing
Certification
- NCTI-Installer Technician
- Microsoft Server and Client
- Microsoft Network Administration
- Electrical Generator Certification
Timeline
Logistics (92Y)
US Army Reserves
03.2017 - 09.2023
COMM/XHS Advance Technician
Comcast
01.2014 - Current
Wheeled Vehicle Mechanic (91B)
US Army
04.2009 - 03.2017
Savannah Technical College
No Degree from Computer Networking Specialist
Savannah Technical College
No Degree from Computer Support Specialist
Similar Profiles
Kenneth TaylorKenneth Taylor
Customer Account Executive 4 at ComcastCustomer Account Executive 4 at Comcast
Malcolm RobbinsMalcolm Robbins
Data Analyst at ComcastData Analyst at Comcast
Ailine KofeloaAiline Kofeloa
Tech Support Customer Service at ComcastTech Support Customer Service at Comcast
Christopher HartChristopher Hart
Account Manager at ComcastAccount Manager at Comcast
Robert SensingRobert Sensing
Chemical Operator III at International Paper Savannah MillChemical Operator III at International Paper Savannah Mill