LACIE TROJAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and hard working with strong abilities in active listening and persuasion.
Overview
21
21
years of professional experience
Work History
Investor Accounting Specialist
Chickasaw Community Bank
04.2023 - 11.2023
- Prepared releases for mortgages that had paid in full to be signed and notarized by my supervisor at the bank to be returned to our subservicer to complete the paid in full process of the mortgage.
- Prepared original custodial documents from our document custodian to send to our subservicer for the mortgages that had paid in full to return to the borrower.
- Contributed to testing scenarios for the software system being used to bring the mortgage servicing in house instead of using a sub servicer.
- Maintained accuracy and assisted in bank reconciliations of our cash clearing account.
- Produced monthly detailed and relevant reports for use in making business decisions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Operations Accounting Specialist
Bison Technologies
07.2022 - 01.2023
- Handled daily approval of disposal tickets for an oil and gas software company
- Helped identify issues with our software or any bugs that needed to be handled between the support department and accounting department
- Researched any paper tickets that couldn't be put into our system due to missing information from our system, missing information from the paper ticket or needed clarification from the haulers
- Entered paper tickets until the customer was completely on boarded to utilize our software products.
Account Executive
Loves Travel Stop and Country Stores
08.2018 - 07.2022
- Handle a client portfolio of trucking companies that average $10 Million of A/R a month through factoring their invoices
- Cultivated and developed customer relationships to enable sustained revenue growth
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Review my client portfolio invoices aging daily to help identify any issues delaying payment and advising my client weekly
- Review my client's unidentified payments daily to identify where the payment belongs or what action needs to be taken
- Submitting cash corrections to the cash department advising how to apply my client's unidentified payments.
Business Analyst
DXC Technology
12.2010 - 05.2018
- Banking for Insure Oklahoma, advise on any system issues that arise with Insure Oklahoma and Banking, American Indian/Alaska Native Cost Sharing Manual Process for Insure Oklahoma, Processed Out of Pocket Expenses for members of Insure Oklahoma, Peer Audits, Made Training manuals, Updated Member handbook, and special projects for Insure Oklahoma.
Customer Service Representative
Hewlett Packard
09.2008 - 11.2010
- Call Center for Insure Oklahoma, advised account information to members such as Documents Needed and payments, changed primary care providers, prepared applications to be returned if lacking information, processed return mail, processed applications, processed income information, made training manuals.
Call Center Representative
Premier Communications
02.2008 - 06.2008
- Call Center for Direct TV, made appointments for installs, rescheduled appointments, tracked high priority cases.
Cashier
Wal-Mart
07.2006 - 01.2008
Office Assistant
LuGreg Trucking
01.2003 - 01.2005
- Seasonal
- Coordinated A/R's through a database, Managed cash receipts averaging $350,000 with 95% accuracy, Reviewed Driver logs for accuracy and time management, Implemented New Copy and record keeping system for administration purposes.
Education
Bachelor of Science Degree - Business Administration, Management Information Systems
Oklahoma State University
12.2007
Skills
- Microsoft Office
- Managing Client Relationships
- Friendly, Positive Attitude
- Interpersonal Skills
- Account Management
- Processing Payments
- Research and Analyst
- Customer Relationship
- Flexible Schedule
- Organizational Skills
- Reliable & Trustworthy
- Critical Thinking
Timeline
Investor Accounting Specialist
Chickasaw Community Bank
04.2023 - 11.2023
Operations Accounting Specialist
Bison Technologies
07.2022 - 01.2023
Account Executive
Loves Travel Stop and Country Stores
08.2018 - 07.2022
Business Analyst
DXC Technology
12.2010 - 05.2018
Customer Service Representative
Hewlett Packard
09.2008 - 11.2010
Call Center Representative
Premier Communications
02.2008 - 06.2008
Cashier
Wal-Mart
07.2006 - 01.2008
Office Assistant
LuGreg Trucking
01.2003 - 01.2005
Bachelor of Science Degree - Business Administration, Management Information Systems
Oklahoma State University
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