Laciecy Foster
Fairview Heights,IL
Summary
Dynamic professional with a proven track record in administrative assistance and customer service, honed at Comcast and other notable organizations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional team collaboration and problem-solving skills. Adept at leveraging Microsoft Office Suite and fostering positive client relationships, significantly contributing to operational excellence and efficiency.
Overview
14
14
years of professional experience
Work History
Student
Southwestern Illinois College Graphic Communications & Web Development
08.2023 - Current
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Utilized professor office hours to clarify topics needing elaboration.
- Collaborated on group projects to complete professional deliverables.
Paraprofessional
PWH 105
08.2023 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Helped teachers manage bus loading and unloading.
- Monitored students in computer lab to enforce proper use of resources.
- Helped teacher prepare instructional material and displays.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Developed and implemented strategies to improve student engagement.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Took part in professional development workshops to boost skills.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Cleaned, organized and restocked classrooms for upcoming classes.
Medical Assistant Supervisor
Campbell Ent
05.2015 - 08.2018
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Debt Collector
GC Services
02.2013 - 08.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Documented customer payment interactions and account statuses for future reference.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
Customer Service Representative
Comcast
03.2011 - 08.2013
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate Of Applied Arts -
Southwestern Illinois College
Belleville, ILHigh School Diploma -
Baker County High School
Glen St. Mary, FLCertificate Of Technical Studies - Medical Technology
Virginia College
Jacksonville, FLSkills
- Administrative assistance
- Job shadowing
- Community volunteering
- Research and analysis
- Task initiative
- Email and telephone etiquette
- Event coordination
- Performance improvement
- Fast learner
- Complex Problem-solving
- Team collaboration
- Data entry
- Microsoft proficiency
- Google suite proficiency
- Database updating
- Entrepreneurial mindset
- Time management
- Document scanning
- Flexible schedule
- Active learning
- Basic mathematics
- Editing and proofreading
- Call response and transfer
- Customer service
- File maintenance
- Operations support
- MS office
- Reading comprehension
- Team support
- Punctuality and work ethic
- Energetic and enthusiastic
- Networking strategies
- Computer skills
- Attention to detail
- Visual communication
- Event planning
- Safety procedures
- Microsoft Office Suite
- Active listening
- Punctual and reliable
- Deadline driven
- Basic housekeeping
- Study techniques
- Message taking
- Positive attitude
- Verbal and written communication
Timeline
Student
Southwestern Illinois College Graphic Communications & Web Development
08.2023 - Current
Paraprofessional
PWH 105
08.2023 - Current
Medical Assistant Supervisor
Campbell Ent
05.2015 - 08.2018
Debt Collector
GC Services
02.2013 - 08.2015
Customer Service Representative
Comcast
03.2011 - 08.2013
Associate Of Applied Arts -
Southwestern Illinois College
High School Diploma -
Baker County High School
Certificate Of Technical Studies - Medical Technology
Virginia College
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