Lacie G. Lemma
Minneapolis,MN
Summary
An experienced pharmacy employee with a strong track record at Fairview Riverside Outpatient Pharmacy, skilled at multitasking and providing excellent customer service. Obtained Pharmacy Technician Certification to increase team productivity and improve patient care. Thrives in various roles by satisfying client demands and improving service quality through effective problem-solving and communication. As a pharmacy clerk with a year and a half of experience at Fairview, developed meticulousness and skill in accurately filling and packaging prescriptions. Proven capacity to deliver exceptional customer service, leading to high rates of customer retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Fairview Riverside Pharmacy
02.2023 - Current
- Trained new clerks on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Server
Broadway Pizza And Grill
07.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured order efficiency and accuracy through clear communication with kitchen staff, supporting seamless restaurant operations and fostering strong team coordination, which led to numerous recommendations from satisfied customers.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Summer Nanny
Parents Of Children
06.2021 - Current
- Developed strong rapport with parents, communicating daily updates on their children's progress and needs.
- Supported each child's individual needs by adapting daily routines based on their unique interests and abilities eight hours, for days a week.
- Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
Guest Advocate
Target
08.2020 - 06.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Food Worker
Pancheros
04.2019 - 06.2020
- Strengthened brand visibility and community goodwill by actively representing the establishment at local events, fostering positive relationships and enhancing the restaurant's reputation.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
Education
Associate of Arts - Pharmacy (Pre-Pharmacy)
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
Skills
- Problem-Solving
- Pharmacy Technician Certification (CPhT)
- Multitasking
- Attention to Detail
- Customer Service
- Adaptability and Flexibility
- Pharmacy Software Proficiency
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Clerk
Fairview Riverside Pharmacy
02.2023 - Current
Server
Broadway Pizza And Grill
07.2021 - 08.2022
Summer Nanny
Parents Of Children
06.2021 - Current
Guest Advocate
Target
08.2020 - 06.2021
Food Worker
Pancheros
04.2019 - 06.2020
Associate of Arts - Pharmacy (Pre-Pharmacy)
University of Minnesota - Twin Cities
- CPhT - Certified Pharmacy Technician
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