LACIE LEIGH MOTT
New Braunfels,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Self Employed House Cleaner
Better Than Before cleaning services
New Braunfels, TX
02.2023 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
Driver
Uber And Lyft
New Braunfels, TX
07.2020 - Current
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Picked up clients from specific locations to transport and drop off at destinations.
- Documented daily mileage, gas and other data.
- Transported riders to designated stops according to pre-determined schedules.
- Saved fuel by leveraging GPS to identify faster routes.
- Maintained safe driving history with no critical incidents over four-year timeframe.
- Planned and executed efficient routes to optimize time and fuel costs.
- Documented customer service issues, expenses, mileage and other key information.
- Kept accurate logs of all deliveries and trips.
Server Shift Leader
Longhorn Steakhouse
New Braunfels, TX
04.2016 - 07.2020
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Worked with management to coordinate special functions and events.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Managed opening and closing duties to facilitate restaurant operations.
- Leveraged POS system to receive and take guest orders and process payment.
- Managed tables throughout dining room to execute service at highest level.
Office Coordinator/receptionist
Standards Home Health & Hospice
Bastrop, TX
08.2015 - 03.2016
- Answering phones all hours of the day, processing patient profiles, scanning and attaching documentation, faxing and filing, customer service calls, and assisting everyone in the office with anything they need.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Collaborated closely with main office coordinator to effectively smooth and improve office operations.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Assistant Manager
Lost Pines 8 Schulman theatre
Bastrop, TX
07.2015 - 03.2016
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Collaborated closely with management team to roll out functional and strategic initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Sales Representative
AT&T Authorized Retailor
Giddings, TX
08.2014 - 05.2015
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Collected payments and provided accurate change.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Stayed up to date on company products and services to support sales objectives.
- Listened to customers to understand needs and refer to optimal services.
- Continuously met sales goals via strategic prospecting.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
Head Dispatcher/ Administrative Assistant
Mottwheels Inc
Byron, GA
01.2009 - 08.2014
- Monitoring drivers daily logs (mileage) reports weekly, negotiating prices with brokers daily , keeping up with DOT standards for my driver's, filing and faxing off important documents and contracts for auditing, giving out directions while multitasking, planning and arranging pick up and drop off deliveries and dates.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
Administrative Assistant
RGIS inventory specialist
Warner Robins, GA
04.2012 - 12.2012
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Answered and routed telephone calls and took messages.
- Oversaw office inventory and timely reordering of supplies.
- Delivered exceptional customer service through direct communication with clients and team members.
- Processed financial documents, contracts, expense reports and invoices.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
Education
GED - general studies
Middle Georgia technical college
01.2011
Skills
- Safe driving techniques
- Route management
- Confidentiality understanding
- Driving and transportation
- Customer service
- Schedule management
- Decision-making
- Good work ethic
- Communication
- People skills
- Planning & organizing
- Client Service
- Strategic Planning
- Customer Relationship Building
- Customer Success Management
References
References:
Brooks Thomas (830) 629-9360
Eric Bond (707) 290-2841
Kevin Brown (210) 288-8258
Lauren Mccay (830) 305-5142
Barb Whitmire (210) 213-8514
Jackie Fitzgerald (512) 786-2967
Nicole Ullerich (951) 546-9392
Ashley Swift (830) 491-0268
Peggy Antosh (850) 461-0225
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self Employed House Cleaner
Better Than Before cleaning services
02.2023 - Current
Driver
Uber And Lyft
07.2020 - Current
Server Shift Leader
Longhorn Steakhouse
04.2016 - 07.2020
Office Coordinator/receptionist
Standards Home Health & Hospice
08.2015 - 03.2016
Assistant Manager
Lost Pines 8 Schulman theatre
07.2015 - 03.2016
Sales Representative
AT&T Authorized Retailor
08.2014 - 05.2015
Administrative Assistant
RGIS inventory specialist
04.2012 - 12.2012
Head Dispatcher/ Administrative Assistant
Mottwheels Inc
01.2009 - 08.2014
GED - general studies
Middle Georgia technical college
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