Laciera Lewis
Desoto,TX
Summary
Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Professional in maintaining high standards of cleanliness and organization. Background includes valuable experience in ensuring hygienic and orderly environments. Known for reliability and adaptability, excels in teamwork and meeting changing demands.
Overview
9
9
years of professional experience
Work History
Housekeeping Trainee
Parkland Hospital
Dallas, TX
06.2022 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bank Specialist
Truist Bank
03.2022 - 05.2024
- Balanced teller drawers and ATM cash.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Maintained accurate records of tenant information such as payment history, contact details.
- Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
Customer Service Representative
State Farm Mutual Automobile Insurance Company
Dallas, TX
08.2019 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
PolyAmerica
05.2019 - 11.2020
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Housekeeping Lead
Sheraton Hotel & Resorts
Dallas, Texas
02.2017 - 11.2019
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Developed and implemented improved workflow processes, enhancing team productivity and service quality.
- Coordinated inventory management for cleaning supplies, optimizing stock levels to reduce costs and waste.
- Trained and mentored staff on best practices for efficient room cleaning and maintenance procedures.
Education
High School Diploma -
Desoto High School
DeSoto, TX06.2015
Skills
- Documentation and reporting
- Customer services
- Special projects
- Telephone etiquette
- Team Building
- Web portals
- Oracle
- Jira
- Cisco360
- Inbound and Outbound Calling
- Technical Support
- POS systems expert
- Quality Assurance
- Attention to Detail
- Problem-Solving
- Inventory Level Adjustments
- Shipping and Logistics
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Order Processing
- Payment Processing
- Quality Assurance Controls
- Multi-Task Management
- Product Sales
- Active Listening
- Stockroom housekeeping
- Housekeeping skills
Timeline
Housekeeping Trainee
Parkland Hospital
06.2022 - 04.2026
Bank Specialist
Truist Bank
03.2022 - 05.2024
Customer Service Representative
State Farm Mutual Automobile Insurance Company
08.2019 - 04.2022
Customer Service Representative
PolyAmerica
05.2019 - 11.2020
Housekeeping Lead
Sheraton Hotel & Resorts
02.2017 - 11.2019
High School Diploma -
Desoto High School