Laci L. Borgman
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Caring Apprentice Funeral Director driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.
Overview
23
23
years of professional experience
Work History
Apprentice Funeral Director
Titzer Family Funeral Homes
08.2020 - Current
- Enhanced client satisfaction by providing compassionate and empathetic support during funeral planning processes.
- Assisted in coordinating all aspects of funeral services, ensuring a smooth and dignified experience for grieving families.
- Collaborated with experienced Funeral Directors to learn industry best practices and gain hands-on experience in all aspects of funeral service operations.
- Managed the preparation and transportation of deceased individuals with care, dignity, and respect for cultural customs.
- Contributed to increased efficiency by maintaining accurate records of essential documents, such as death certificates and burial permits.
- Supported the Funeral Director in conducting meaningful memorial services that honored the lives of deceased individuals.
- Liaised with religious leaders, cemetery personnel, florists, and other vendors to ensure timely delivery of services according to family requests.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
Funeral Director Assistant
Neal's Funeral Home
12.2019 - 06.2020
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
Physician Recruiter
King's Daughters' Health
01.2016 - 01.2019
- Enhanced recruitment process by streamlining candidate sourcing and selection techniques.
- Developed strong relationships with physicians and medical professionals, expanding the network of potential candidates.
- Improved interview-to-hire ratio by implementing thorough screening and interviewing processes.
- Collaborated with hiring managers to identify ideal physician candidates for specific roles and locations.
- Managed a database of qualified physician candidates, maintaining up-to-date information on skills, experience, and availability.
- Maintained open communication lines with both job seekers and employers during the recruitment process, fostering trust and transparency.
Practice Manager
Major Health Partners
01.2014 - 04.2016
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Practice Manager
Decatur County Memorial Hospital
01.2014 - 01.2016
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Front office and Medical Assistant
Dr. Jeffrey A. Hatcher
08.2000 - 09.2014
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Associate of Applied Science - Funeral Services And Mortuary Science
Mid-America College of Funeral Service
Jeffersonville, IN12.2022
Skills
- Attention to detail
- Customer service
- Funeral planning
- Budgeting and finance
- Compassionate communication
- Sales and marketing
- Knowledge of ACS
- Notary Public
- QuickBooks Knowledge
- Service Sales
- Funeral service coordination
- Adaptability and flexibility
Timeline
Apprentice Funeral Director
Titzer Family Funeral Homes
08.2020 - Current
Funeral Director Assistant
Neal's Funeral Home
12.2019 - 06.2020
Physician Recruiter
King's Daughters' Health
01.2016 - 01.2019
Practice Manager
Major Health Partners
01.2014 - 04.2016
Practice Manager
Decatur County Memorial Hospital
01.2014 - 01.2016
Front office and Medical Assistant
Dr. Jeffrey A. Hatcher
08.2000 - 09.2014
Associate of Applied Science - Funeral Services And Mortuary Science
Mid-America College of Funeral Service
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