Summary
Overview
Work History
Education
Skills
Training Experience
Timeline
Receptionist

Lacinda Daugherty

Edmond,OK

Summary

Multi-talented Senior Executive with excellent skills in communication, employee development, clinical operations, and change management. Successful at stepping into diverse positions and making immediate positive contributions. Offers 20 years of leadership in community behavioral health with forward-thinking mindset and demonstrated track record of accomplishment. Collaborative and dedicated to building and leading talented, motivated individuals.


Overview

20
20
years of professional experience

Work History

Vice President of Clinical Operations

NorthCare
11.2019 - Current
  • Apply excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of clinical operations.
  • Spearhead change management initiatives, fostering a culture of adaptability and innovation within the agency.
  • Cultivate strong relationships with key stakeholders, including clients, contractors, and community leaders to promote collaboration and long-term success.
  • Streamline operations by identifying inefficiencies and implementing process improvements.
  • Develop strategic plans that align with organizational goals, ensuring long-term growth and sustainability.
  • Increased program revenue 350% through performance optimization strategies and efficiency improvements.
  • Reduced operational costs 29% by optimizing resource allocation and negotiating increased reimbursement rates with contractors.

Program Director

NorthCare
03.2018 - 11.2019
  • Facilitated productive staff meetings weekly by coordinating schedules, leading discussions on new ideas, program details, and milestones updates.
  • Mentored 32 team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various clinical teams to uncover issues, identify applicable solutions, and offer guidance.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Monitored program performance to identify areas for improvement.
  • Established strong partnerships with internal and external stakeholders for collaborative problem solving.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Established program policies and procedures to comply with regulatory requirements.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Developed evidenced based substance use treatment program for women and their young children from ground up, laying out framework, and defining roles.
  • Negotiated contracts with vendors to secure advantageous terms, resulting in significant annual cost savings in excess of $135,000..

Program Manager, Home and Community Based Services for Children

NorthCare
09.2017 - 03.2018
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations quarterly, identifying areas for improvement and recommending actionable solutions.
  • Coached 22 team members on professional development opportunities, contributing to improved overall performance.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring schedule to promote positive feedback and engagement.

Coordinator of School Based Trauma Counseling

NorthCare
03.2015 - 08.2017
  • Spearheaded creation and development of Project SOAR (Strengthening Our Awareness and Resilience) following $1,000,000 United Way contract award with Oklahoma City Public School (OKCPS) District.
  • Researched evidenced based curriculum and developed implementation strategy.
  • Coordinated 18 clinical therapists in providing clinical support, psycho-education and crisis intervention in 29 OKCPS schools to include students and faculty.
  • Entered data, generated reports, and produced tracking documents.
  • Provided clinical consultation and administrative supervision functions.
  • Prepared monthly invoices, monthly budget management, supply purchasing and quarterly grant reporting.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Manager of Logan County Outpatient Services

NorthCare
10.2012 - 02.2015
  • Managed a team of psychiatrists, therapists, case managers, peer recovery support providers, and administrative staff to deliver high quality outpatient clinical services
  • Increased revenue by 300% over 18 months through staff development, increased Third Party billing, and United Way contributions
  • Generated new community connections, resources and partnerships through engagement, participation on various committees, and building a reputation of trust and collaboration.

Education

Master of Science - Counseling Psychology

Mid America Christian University
Oklahoma City, OK
01.2015

Bachelor of Arts - Psychology and Sociology

University of Central Oklahoma
Edmond, OK
01.2009

Skills

  • Licensed Professional Counselor in Oklahoma
  • Creator of Team Harmony
  • Audit Savvy
  • Partnership Development
  • Critical Thinker
  • Engaging Trainer
  • Dependable
  • Communicative

Training Experience

  • Substance Use & Substance Testing
  • Collaborative Assessment and Management of Suicidality (CAMS)
  • Addiction Severity Index - Teen & Adult (T-ASI & ASI)
  • American Society of Addiction Medicine (ASAM)
  • Medication for Addiction Treatment (MAT)
  • Mental Health First Aid Trainer, Youth & Adult
  • Trauma Informed Strategies
  • Managing Meltdowns
  • Safety & Crisis Planning
  • Community Connections & Resources
  • Intake, Treatment Planning & Collaborative Documentation
  • Discharge Planning

Timeline

Vice President of Clinical Operations

NorthCare
11.2019 - Current

Program Director

NorthCare
03.2018 - 11.2019

Program Manager, Home and Community Based Services for Children

NorthCare
09.2017 - 03.2018

Coordinator of School Based Trauma Counseling

NorthCare
03.2015 - 08.2017

Manager of Logan County Outpatient Services

NorthCare
10.2012 - 02.2015

Master of Science - Counseling Psychology

Mid America Christian University

Bachelor of Arts - Psychology and Sociology

University of Central Oklahoma

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Lacinda Daugherty