Lacoia Green
Waterloo,IA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Funding Coordinator
Talk To Me Technologies
Waterloo
01.2023 - Current
- Sourced and provided assistive technology devices, benefiting individuals with speech impairments.
- Ensured compliance with necessary criteria for individual client files.
- Coordinated with medical professionals to ensure timely responses to individuals' program requirements
- Served as a crucial intermediary for client-medical professional interactions
- Sustain open communication lines with the family and medical team, providing clear updates as needed.
Receptionist
MercyOne Waterloo Cancer Treatment Center
Waterloo, IA
09.2019 - 11.2022
- Acknowledged and assisted patients at the front desk
- Coordinated and organized patient appointment scheduling
- Ensured accuracy in completing and submitting necessary forms.
- Efficiently redirected incoming calls to the relevant contacts, resulting in a streamlined communication flow.
- Managed the maintenance of patient charts and medical records, ensuring compliance with privacy regulations.
- Documented patient demographic and insurance details.
- Responded to inquiries from internal staff members regarding office operations.
- Performed data entry tasks into various computer systems accurately and promptly.
Shelter Intake Specialist
Lutheran Services of Iowa
Waverly, IA
01.2019 - 09.2019
- Delivered crisis intervention services to adolescents
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Collaborated effectively with Child Welfare Services and Juvenile Court Services to ensure efficient completion, entry, and filing of all legal documents
- Supervised and ensured implementation of residents’ structured daily routines
- Created personalized success strategies for post-discharge stages.
- Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
- Coordinated with external agencies to ensure continuity of care for clients.
- Developed individualized treatment plans for each client based on assessment results.
Patient Access Representative
Covenant Clinic
Waterloo, IA
09.2015 - 12.2018
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Maintained confidentiality of all patient information by HIPAA regulations.
- Executed a range of administrative responsibilities like sending letters, transmitting faxes, and organizing files
- Collaborated with other departments and medical professionals to ensure quality customer service was delivered.
Patient Access Specialist
Hennepin County Medical Center
Minneapolis, MN
12.2014 - 09.2015
- Utilized telephone conversations and online platforms to schedule patients' appointments, offer required guidance, and generate informative letters for test details.
- Managed appointment cancellations with precision, ensuring receipt of proper documentation to maintain a well-organized system.
- Delivered critical and routine triage communications to relevant nursing professionals.
- Ensure efficient routing of clients to appropriate healthcare finance professionals
- Participated in ongoing training sessions on new technologies or software updates impacting the registration process.
- Served as a liaison between patients and third-party payers, ensuring that all necessary documents were submitted promptly.
Collector
CBE Group
Cedar Falls, IA
06.2013 - 07.2014
- Managed collection efforts for various portfolios spanning phone companies, hospitals, and medical clinics.
- Ensured efficient handling of insurance paperwork and prioritized excellent customer support
- Proficiently managed high-volume incoming and outgoing calls daily with extensive use of computer systems
- Implemented effective conflict resolution strategies by transferring complaints to the designated agency contact
Guest Service Coworker
Kwik Trip
Waterloo, IA
08.2009 - 07.2014
- Identified the needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through practical interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Pharmacy Technology
Hawkeye Community College
Waterloo, Iowa Bachelor of Arts - Psychology
University of Northern Iowa
Cedar Falls, Iowa Skills
- Portfolio Management
- Personal Data Collection
- File Management
- Problem-solving aptitude
- Microsoft Office
- Interpersonal Communication
- Attention to Detail
- Decision-Making
- Relationship Building
- Written Communication
Volunteer
Cedar Valley Pride
Take Back Our Community
Timeline
Funding Coordinator
Talk To Me Technologies
01.2023 - Current
Receptionist
MercyOne Waterloo Cancer Treatment Center
09.2019 - 11.2022
Shelter Intake Specialist
Lutheran Services of Iowa
01.2019 - 09.2019
Patient Access Representative
Covenant Clinic
09.2015 - 12.2018
Patient Access Specialist
Hennepin County Medical Center
12.2014 - 09.2015
Collector
CBE Group
06.2013 - 07.2014
Guest Service Coworker
Kwik Trip
08.2009 - 07.2014
Some College (No Degree) - Pharmacy Technology
Hawkeye Community College
Bachelor of Arts - Psychology
University of Northern Iowa
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