LaCole Perry-Dennis
Houston,TX
Summary
Dedicated customs brokerage professional with 12 years history of meeting compliance guidelines utilizing consistent and organized practices. Skilled in working under pressure and adapting to challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Import Analyst
Livingston International Inc
Houston , TX
05.2017 - Current
- Responding to customs, importer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Continuously improved import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- FTZ entry processing
- Northern and Southern border customs entry
- Served as point-of-contact for internal and external questions and issues dealing with import operations.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Updated and maintained desk level work instructions and adhered to governmental regulations that affected product import.
- Assisted compliance department in performing internal audits for assigned accounts
- Maintained importer databases
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Maintained open communication with importers and overseas partners to update all parties on shipment progress
- Followed SOPs with all importer account actions and data management to keep consistent service levels.
- Payment processing
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Mentored two team members to learn the brokerage process
Team Lead Senior Customs Support Specialist
DHL Global Forwarding
West Columbia, SC
12.2010 - 05.2017
- Brought Unilin/Dal Tile into 100% compliance along with building a team of 5 processors to standard.
- Developed 3M entry processing training manual to ensure all shipments were processed per 3M SOP guidelines. This was used in conjunction with SOP to cross train other processors on 3M account.
- Proficient completion of U.S. Customs entries in compliance with U.S. Customs regulations via ACE/2-step process verification process with 100% accuracy.
- Conducting daily performance dialogues with nine entry processors.
- Generated departmental DIS report to insure requested documents are sent timely to Customs. Maintain departmental exception report (census and rejections), customer specific reports, and customer databases.
- Monitor and insure escalation of storage risks, last free day, arrived not cleared, customer critical and general order files.
Quality Assurance Analyst
LogistiCare Solutions LLC.
North Augusta, SC
03.2008 - 12.2010
- Processed Medicaid transportation grievances based on established regulatory guidelines for South Carolina DHHS.
- Ensured federal regulatory compliance for Medicaid transportation providers and TANF recipients.
- Processed DSS transportation grievances in accordance with DSS guidelines to ensure rider compliance.
- Maintained driver database to insure all drivers remained in compliance with First Responder and DOT guidelines
Program Associate, Office of Family Independence
DHR Georgia
Savannah, GA
03.2006 - 03.2008
- Executive level assistance to Family Independence Program Director, OFI Regional Manager, County Deputy Director, and Director.
- Created and tracked control logs for Food Stamps, Medicaid and TANF programs to maintain compliance with Federal, State and local policies.
- Managed Child Support Enforcement, Savannah Public Housing Authority Program-Section 8 public housing re-certifications and federal audit requests.
- Created and maintained customer service surveys and new eligibility worker job reference manuals.
- Maintained federal childcare budget.
- Developed two program assistants
Education
High School Diploma -
Aiken High School
Aiken, SCSkills
- Payment Processing
- Complex Problem-Solving
- Client Correspondence
- Tracking Systems
- Customs Documents
- Cargo Inspections
- Following Sops
- Goods Classification
- Documentation Requirements
- Database Updates
- Shipment Monitoring
- FTZ entry and withdrawal processing
- Incoterms
- Northern/Southern Border custom entry
- Project Coordination
- Team Building and Leadership
Accomplishments
DHL Employee of the Month 2013
Certification
NCBFAA Certified Customs Specialist
Additional Information
Microsoft Office XP, PowerPoint, Excel, Internet Explorer, Social Media Savvy, Kewill Customs, Oracle, Outlook, Microsoft Team, Citrix
Timeline
Import Analyst
Livingston International Inc
05.2017 - Current
Team Lead Senior Customs Support Specialist
DHL Global Forwarding
12.2010 - 05.2017
Quality Assurance Analyst
LogistiCare Solutions LLC.
03.2008 - 12.2010
Program Associate, Office of Family Independence
DHR Georgia
03.2006 - 03.2008
High School Diploma -
Aiken High School
Similar Profiles
Angelle BruardAngelle Bruard
Freight Specialist at Livingston International IncFreight Specialist at Livingston International Inc
Victoria RiggsVictoria Riggs
Exports Coordinator at Livingston International IncExports Coordinator at Livingston International Inc
Albert EspirituAlbert Espiritu
Release Custom’s Analyst - Intern at Livingston International IncRelease Custom’s Analyst - Intern at Livingston International Inc
James ByrdJames Byrd
Senior Director of IT - Voice/Data at Livingston International IncSenior Director of IT - Voice/Data at Livingston International Inc
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School