Laconia Fletcher
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Triple M Contracting
Philadelphia, PA
02.2019 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Maintained filing system for records, correspondence and other documents.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Patient Service Associate
University of Pennsylvania
Philadelphia, PA
06.2002 - 04.2015
- Greeted and provided assistance to patients upon arrival at the clinic.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Explained treatment options to patients in order to obtain informed consent prior to treatment.
- Performed data entry tasks into electronic health record system.
- Facilitated communication between hospital staff members and family members of hospitalized patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
High School Diploma -
John Bartram High
Philadelphia, PA06-1989
Skills
- Operations Management
- Administrative Support
- Supply Management
- Contract Administration
- Service Excellence
- Office Management
- Proficient in Prioritizing Tasks
- Project Management
- Effective Time Management
- Document Management
- Conflict Management
- Billing
- Data Entry
Timeline
Office Manager
Triple M Contracting
02.2019 - Current
Patient Service Associate
University of Pennsylvania
06.2002 - 04.2015
High School Diploma -
John Bartram High
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