Lacosha Baker
Charlotte,NC
Summary
Results-driven Account Manager with over 10 years of experience in client services, relationship building, and operational coordination, now pursuing a career in the healthcare industry. Proven ability to manage high volumes of communication, resolve issues efficiently, and support organizational goals through strong attention to detail and customer-focused service. Passionate about bringing transferable skills—such as scheduling, data management, and cross-functional teamwork—into a healthcare setting to enhance patient experience and streamline administrative processes.
Overview
10
10
years of professional experience
Work History
Account Manager
Endurance
01.2023 - Current
- Managed a portfolio of 40 clients ensuring satisfaction through proactive and personalize services.
- Coordinated and facilitated meetings between clients and internal teams to ensure project timelines and objectives were met.
- Conducted in-depth market analysis and client research to create tailored solutions, which helped retained 95% of key accounts.
- Handled complexed client issues resolving conflict, and offering solutions that approved all overall retention rate by 80%.
Account Executive
Better Mortgage
01.2021 - 01.2023
- Delivered customized mortgage solutions tailored to customers financial goals, leading to a 20% increase in client retention.
- Assisted and implemented a CRM system that improved follow up efficiency and increase sales conversion by 30%.
- Facilitated relationships with over 100 real estate professionals, leading to a 40% increase in referral base mortgage application.
- Maintained a personal loan closing rate of 85% by delivering personalized mortgage solutions and guiding clients through the application process.
Security Services Client Engagement Specialist
CPI Security
01.2015 - 01.2021
- Consistency achieved a client retention rate of 40% and increased of upselling by 65% by identifying service offerings.
- Developed and implement client engagement strategies that resulted in a 90% increase in client satisfaction scores.
- Conduct quarterly reviews with clients, presenting security reports, identifying areas for improvement, and suggesting tailored security plans.
- Managed a portfolio of high-value clients, providing personalized security solutions and driving client retention through regular follow-ups and service enhancements.
Education
Associate Degree Radiology Technology - Radiology
Southeastern College
Charlotte, NCBusiness
Saint Augustine's University
Raleigh, NC06.2011
Skills
- Conflict Resolution and Problem Solving
- Team collaboration
- Time management
- Organization
- Appointments scheduling and coordination
Timeline
Account Manager
Endurance
01.2023 - Current
Account Executive
Better Mortgage
01.2021 - 01.2023
Security Services Client Engagement Specialist
CPI Security
01.2015 - 01.2021
Associate Degree Radiology Technology - Radiology
Southeastern College
Business
Saint Augustine's University
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