Lacosha Rhodes

• Supervised daily store operations to ensure compliance with company policies and procedures.
• Trained and mentored team members to enhance customer service skills and product knowledge.
• Managed inventory levels, reducing stock discrepancies through accurate record-keeping and audits.
• Implemented promotional strategies to increase sales and improve overall customer experience.
• Developed staff schedules, ensuring adequate coverage during peak hours for seamless operations.
• Resolved customer complaints effectively, enhancing satisfaction and loyalty through attentive service.
• Analyzed sales data to identify trends and optimize product placement on store shelves.
• Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
• Maintained strict safety standards within the store center by conducting regular inspections and addressing potential hazards immediately.
• Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
• Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.

Assisted in scheduling and organizing lunch and break times. Supported customer service operations at the front end. Processed orders and returns while managing pricing through the POS system with a partner. Updated hanging tags to reflect current prices. Monitored bookings to facilitate store opening and closing procedures.