LaCosta Hammond
Mercersburg,PA
Summary
Resourceful professional in technology support known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability for seamless tech support experiences. Highly-motivated employee with a strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Orrstown bank #30
Mercersburg, PA
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
Assistant Manager
Rutters #67
Mercersburg, PA
02.2022 - 07.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Served as a liaison between staff members and senior management personnel.
- Recruited and trained new employees to meet job requirements.
Help Desk Analyst
Chambersburg Hospital
Chambersburg, US
01.2000 - 01.2012
- Work on and support development/improvement projects as assigned by management
- Provision of effective Incident Management, working closely with resolver groups to undertake effective Problem Management
- Identify opportunities for optimizing system performance and provide suggestions for development
- Troubleshoot hardware problems (printers/desktops/pos hardware/network); provide support to requests remotely and also at the internal customers workplace
- Maintain working knowledge of the latest company technology to provide support
- Maintain information on incidents reported and provide management information as requested
- Works with Team to achieve performance goals and increase productivity
Education
Diploma - General Studies
Snow Hill High School
MarylandSkills
- Logging support tickets
- Application installations
- Application support
- Help Desk Software
- Security awareness
- Ticketing systems
- Desktop support
- Customer Support
- Operating systems
- Incident Management
- Remote Support Management
- Training abilities
- Communicating with clients
- System Administration
- Desktop operating systems
- Remote Support
Additional Information
Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail, Able to provide courteous and professional service when dealing with high profile customers & technical details with a 'can do' attitude, Ability to work with VIPs and senior level management in a professional and proficient manner, Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas, Ability to provide excellent customer service. Ability to apply diagnostic techniques for problem troubleshooting, Excellent communication skills, ability to understand customer issues and resolve them quickly and efficiently, Quality and Partnership - ensure all assigned deliverables are completed at a high level of quality, Strong organizational skills with the ability to manage priorities and workflow providing accurate documentation and accountability, Strong computer skills and proficient knowledge of MS Office products, Ability to apply knowledge acquired or from a knowledge base source to resolve user issues
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Orrstown bank #30
02.2024 - Current
Assistant Manager
Rutters #67
02.2022 - 07.2024
Help Desk Analyst
Chambersburg Hospital
01.2000 - 01.2012
Diploma - General Studies
Snow Hill High School
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